Is it our dealership or Chevrolet? Warranty issues.
I would like to know if it is the Dealership (Town and Country Chevrolet) or Chevrolet themselves that don't want to take care of their customers?
We have an '09 Malibu lt2 3.6l 25k miles (bought it with 8k) that we have had multiple issues with over the short year we have had it.
First time we took it into dealership was because the transmission felt like it was shifting funny. All over the place, not down shifting etc. Of course they tell me this is normal. So I ask about the new TCU firmware upgrade. Oh no we cant do that without it having problems. After 30 min of going back and forth they finally "say" they did it.
Next time we went in was to talk about a steering clunk. I show them how it makes the noise (steering left to right there is a noticeable clunk). The response I got was "Do you regularly sit there and turn the wheel side to side" If not then its "normal".
Only a few short months later we went in for a front end clunk. They came back and said we cant find anything. I took it home, took one wheel off and you could clearly see the strut leaking. Took it back and they tell me they will replace the drivers side because its leaking. But wont do the passenger side because it wasn't leaking yet. The only reason I found this was because both front tires were to the metal on the inner camber. They try telling me the camber issue was because of the tires that are on the car. I told them Im a mechanic and asked if I look like an idiot. Of course they wouldn't do anything about the tires and tried telling me that bad struts wouldn't effect tire wear.
Every time we go in we get similar stories and cold shoulders. Problems so far:
Turn signal cancel quit working (the only thing they replaced without me holding their hand)
There is a clunk when accelerating then decelerating. ("normal")
Couple bushing in the rear suspension squeak badly
Struts went bad (only replaced one)
Steering clunks when steering left to right and vice versa ("normal") You can even see it shutter left and right when looking at the wheels.
Engine noticeable vibrates at idle and "misses" about every 10 seconds or so (they tell me this is "normal")
Something in the headliner and dash rattles around all the time.
When first driving everyday it clunks and creaks on all four corners for the first half hour or so, Then it will lessen but never fully go away.
Had a tire sensor go out. The car has aftermarket wheels on it and did when we bought it re-using the factory TPMS. After 30 min of arguing with them they finally replaced it.
Rotten egg smell after heavy acceleration. "normal"
The latest problem is with the drivers seat. The bottom portion of the seat started cracking in the leather. Took it in today and I shit you not they told me that with 25k miles this is NORMAL. The crack is not on the seam and it is roughly 6" long.
There is more to all of this but My girlfriend and I are furious with Chevrolet right now. We traded in our 08 Vw Jetta with 60k miles for this last year and have regretted it every day. With 60k miles on the jetta it didn't have a single problem. Any small warranty issues where taken care of without questions.
Any help would be great. Anyone know how I can file a complaint with Chevrolet?
Btw it is still under B2B and powertrain warranties.
'09 2LT, 3.6l, Flowmaster exhaust, 20" Ace executives, Razzi ground effects, RKsport Ram-Air hood
Last edited by mk1sh1trocket; 06-08-2012 at 05:41 PM.