Re: 2011 Malibu Transmission Issue Major Bummer
Thanks - I appreciate each of your perspective's. The dealership is certainly determined to push back and they are really showing their true colors. I have found a rare few instances where the dealership is concerned enough about their customer (particularly repeat customer's) that they step-up and allow a switch. I fully understand the concept of warranties as well as the risks I took in making a new car purchase - that being said, the dealership should take the reins and handle the problem with GM, rather than tell their customer "it's not our car, we just sold it to you."
I do have a nice loaner. I also would not be making such a request if I had more than 2800 miles. But, in this situation, they are not owning up to the seriousness of the problem - 3 days in the shop, towed to a transmission specialist, still no complete diagnosis after 3 full business days! Also, they have disassembled my entire car, less than 45 days after purchase - this is unacceptable to me - as a customer.
I will keep posting updates to help document the process and Chevy's handling for those interested. The dealership has maintained, "worst case scenario you get a new transmission" (awesome, a new tranny to replace my brand new tranny). Ultimately, I feel GM needs to make this right, they certainly can afford to fix this type of problem when they are selling such a bogus car. 2 months ago, I would have told every single person I know to buy a chevy. It doesn't take much for one's reputation to be diminished so I am going to keep playing hard-ball and hope they act like customer satisfaction matters.