Service Traction and ESC [Archive] - Chevy Malibu Forum: Chevrolet Malibu Forums

: Service Traction and ESC


Delphi_Man
09-30-2009, 06:55 AM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.

GTPMALIBU
09-30-2009, 07:54 AM
go to the dealer and have them check your cat.

Yefeng
09-30-2009, 09:42 PM
I had a similar problem which was due to using bad quality gas, however after running it dry a few times it kinda fixed itself. However I feel the cars acceleration is sluggish now...

triplex-08
10-05-2009, 06:47 PM
if the service traction control light is on, or service stability, then its not powertrain related. not a cat, has nothing to do with poor fuel. unless the engine is misfiring, or other concerns exist with drivability. if not, then its not going to disable the stability system.

the reason that it resets after you turn the car off, is because it IS resetting itself. when it comes on, you need to take it to the dealer, do not shut off the car, take it directly to the shop, tell them to test it without shutting it off. the problem is current when the light is on. most likely - it is a wheel speed sensor failing intermittently, or wiring from the electronic brake control module to one of the wheel speed sensors. fixed several of them for various rear hub failures, few front hubs, had open circuits in the wiring to the wheel speed sensors, and even have had failed EBCM's. you wont know until the vehicle is tested. there will be a chassis DTC in the EBCM for the fault.

dominogold
10-17-2009, 06:05 AM
Well my service ESC and service traction came on and it killed my car in the middle of the freeway. Lost all power immediately and it won't start.

Delphi_Man
10-17-2009, 08:30 AM
Thanks Triplex. I will do that as soon as it happens again and I have time to do so.

CarlsSS
10-17-2009, 03:43 PM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.

Just curious, have you had this error re-occur yet? The reason I ask is I had this very same thing happening to my HHR SS on/off for almost 6 months. I think they finally nailed it down this time. It was in and out of the shop about 4 times, the last time for 11 days!

I was getting a P2138 code that current with mine and it ended up being a burned wire in the wiring harness. They had replaced the entire pedal assembly first, but that didn't solve it. This time they had to relace all of the leads between the throttle pedal assembly that went to the ECM. Looks like that was a total of 5 wires, but I do not know how many connectors.

Good luck!

Brossard
10-23-2009, 09:37 PM
I took delivery of a 2008 Malibu LT2 tonight at 8 pm . When driving to my home, the car started to brake by itself when I took off my feet from the gas pedal to a complete stop in a relatively short distance without using my brake pedal. When I stated to give gas, It felt like I was towing a charge heavier than my car. Suddenly a chime with the ESC yellow light blinking and the ''Service ESC'' message appearing on the DIC. So I decided to stop to the closest Chevrolet dealer from where I was at this point arriving there at 8h30.

The service dept was close but the receptionnist at the showroom took care of me like a was already a client with a car bought at this place and it was the first thing I told her that I just took delivery at another dealer. They finally gave me a courtesy car for the weekend as it was impossible for me to rent one because of the time.

So after 15 minutes of driving my new Malibu, it is already in for repairs ! Hoping I didn't get a full time membership to the service dept with this car ! The car have also a 4yrs extended warranty.

Brossard
10-24-2009, 11:02 AM
Last evening at 8 pm, I took delivery of my 2008 Malibu with 25 000 km. Driving back at home the car suddenly started to brake by itself to a complete stop as soon I took off my foot from the gas pedal ! When I gave gas, it was like I had a 20,000 lbs trailer ! Then I eard a bell chime, the ESC ligh came on and the DIC indicated Service ESC ! I stop the car and restarted it and the ESC light disappeared and no message on DIC but the car still doing the same thing. Then after 1 mile, the bell, light and message came on again. Doing the same procedure I finally arrived at another Chevy dealer near my place but Service dept was close.

I phone my dealer and all he found to say was ''Call the GM Roadside Assistance'' knowing I was already at another dealer. Very impressive !

I called GMRA and they said that the dealer where I was will take care of me. So I went to the showroom and explained my situation to the receptionnist. They effectively took care of me like I was the most important client of this dealer knowing that I just took delivery from another Chevy dealer ! Also, because it was impossible for me to rent a car for the weekend because it was too late, they offered me a courtesy car (Cobalt) asking me to come back Monday morning.

I hope I didn't get with the Malibu a full time membership with the service department. It's a bit frustating to arrive at home with this base Cobalt after advising my wife and all neighberhood that I will have a Malibu !

BillD64
11-01-2009, 01:30 PM
With a drive by wire throttle there are certain problems where the engine computer cannot control the throttle properly. When this happens the engine computer sends a message to the electronic brake control module that it cannot perform requested torque functions. The EBCM then shuts down stability control and traction control.

There are other problems in the ABS system that can affect the Traction Control and Stability Control. If the EBCM senses unusual wheel speeds Traction Control can be triggered for what seems to be no reason. Since the poster above mentions he bought a used car the first thing I would check is to see if the front or rear tires are the wrong size. If the front tires are the incorrect diameter in relation to the rear tires Traction Control can be triggered since the EBCM sees the fronts turning faster than they should when compared to the rears. Simple fix but maybe costly. Just buy the correct size tires.
Wheel speed sensor issues and corroded wiring connections can also trigger traction control.

Bill

dominogold
11-02-2009, 04:58 AM
Update to my post earlier...

It was towed to the nearest dealer. It took them 2 days to look at it and they found some kind of electronic control board to the fuel injectors became "unplugged". Took them 5 minutes to fix once they found the problem.

Nice to know critical components just randomly become unplugged in this brand new car.

Delphi_Man
11-02-2009, 04:57 PM
I am waiting for this to happen again on my day off. Then I will take it directly to the dealer.

Malibu2008LTZ
11-14-2009, 01:33 PM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.

Oh yes, very familiar with this problem on my 2008 Malibu!! It has been in the shop three times now and the dealership could not figure out the problem. They are now fixing the throttle body on it. I hope this works as the car starts to power the engine down when it says service traction, ESC off and I can not go over 40 mph! I only have 22,ooo miles on it- so I am praying they fix this before it's out of warranty. It really is a beautiful car, all problems aside.

busedjohnson
11-30-2009, 07:18 PM
I just had the problem with the 3 chimes and the service ESC light. I took it back to the dealer and told them what happened. I was in the waiting room about 15 minutes when my guy came back and told me they had to order a part.
According to the invoice: 1) a short in the traction control switch was found; 2) replaced the control switch; and 3) the description = Switch 4.710.

C. J. loves the 2008 Chevy Malibu LS

E_Net_Rider
12-10-2009, 07:53 AM
if the service traction control light is on, or service stability, then its not powertrain related. not a cat, has nothing to do with poor fuel. unless the engine is misfiring, or other concerns exist with drivability. if not, then its not going to disable the stability system.

the reason that it resets after you turn the car off, is because it IS resetting itself. when it comes on, you need to take it to the dealer, do not shut off the car, take it directly to the shop, tell them to test it without shutting it off. the problem is current when the light is on. most likely - it is a wheel speed sensor failing intermittently, or wiring from the electronic brake control module to one of the wheel speed sensors. fixed several of them for various rear hub failures, few front hubs, had open circuits in the wiring to the wheel speed sensors, and even have had failed EBCM's. you wont know until the vehicle is tested. there will be a chassis DTC in the EBCM for the fault.
Very good. I also have had similar issues, the latest being the security light and it took three starts to make it go away.
Often if a wheel sensor is at fault, it will blink a number of times indicating which one is at fault, during the start up.
There is a SB that admits they left diodes out of the cooling fan circuit which exposes all the electronics to voltage spikes. This is one of several things that are very damaging to electronic components, especially semi-conductors whether it is a simple transistor or a computer chip. Sometimes such a spike will just kill the component, other times it damages it with a shortened life expectancy. The surge punches a hole through the PN junction and can cause a short at that point. If it is a relatively tiny hole it may only cause leakage, but also a hot spot that might eventually kill the component. Also shorts may be temporary such as when you turn off power and it does not show as a problem when power is reapplied, not immediately anyway.
There have been some posting that seem to connect dead ECM, TCM, and ABS to it.
What burns me up is they did the same stupid thing during the '90's with the Aurora and they are doing the same fix for this one.

Brossard
12-10-2009, 10:28 PM
My problem was very special. When I took delivery of my car last october, the car was stopping by itself and it was like I was pulling a trailer of 10,000 lbs and the Service traction and ESC lights and chime came on. It cost GM a maximum of 10 cents in pieces and 3 man hours. When my steering was at the lowest position without telescoping, it was interfering with the brake pedal mechanism so brake was applied. A service bulletin was issued on this specific problem for Malibu with electric pedals and to correct this problem, only 2 small washers in specific size and thickness was necessary. I don't know where it goes exactly but they have to dismantled everything under the steering wheel and behind the master cylinder under the hood to install these 2 small washers. The ESC light came on because both gas and brake pedals was applied at the same time for too long I think so computer didn't know what to do (Braking or accelerating). It was the first time the service technician had this problem code from the OBD2 module and after a quick search in the computer, he found the TSB explaining the problem and the solution.

So if you have electric pedals and if you lowered your steering at the maximum and completely retracted position, it may interfere with the accelerator mechanism.

E_Net_Rider
12-12-2009, 04:54 AM
My problem was very special. When I took delivery of my car last october, the car was stopping by itself

So if you have electric pedals and if you lowered your steering at the maximum and completely retracted position, it may interfere with the accelerator mechanism.
It was common practice to have an adjustment for the rod that pushes the master cylinder plunger. It sounds like they thought they make every car exactly the same and did not need that adjustment anymore.

Electric pedals?
One small annoyance I've encountered is the amount the pedal has to be depressed to release the cruise control. Far more than any other vehicle I've driven. Many times I've tapped the brake and discover it did not release. Many older vehicles had separate switches for cruise circuit, brake lights, computer input, etc. And they were adjustable for the amount of movement before actuating. I don't know of this vehicles config, but now worry if brake light is being delayed and need to check if my warning tap to those behind me is actually working.

engineer25
12-12-2009, 03:53 PM
Is there one single thing you like about this car????

E_Net_Rider
12-13-2009, 05:44 AM
Is there one single thing you like about this car????
It really makes me question the engineering I must admit.
The combination of the I4 to the A6 was a big plus. Better pep and mileage, and I said "was" because of something that came to light yesterday, but not sure if it is just mine or a flaw in A6.

I ran across a post about a shudder at lower speeds yesterday. I too have it sometimes but was having real trouble trying to decipher where or what it was from.
It seems I may have gotten a big clue yesterday when starting from temp of 49. A bit cooler than we've had most days. When it shifted to third gear, it felt very much like it had slipped into neutral. Light but steady accel and several stop signs before leaving my neighborhood with speeds up to 35 mph.
I start watching tach. Instead of settling to the shifted RPM, it sluggishly dropped about half of the RPM, hesitated, then dropped the rest of the way before having positive engagement.
The amount of time that clutch would have been slipping is very disconcerting. I have not seen a break down of the tranny, but following what normally happens with electronic shift vs mechanical valve body, it seems highly likely that some sort of internal leak is occuring at cooler temps. Since it did not occur at other shifts, that seems most likely.
The complaints of shudder match the range of speed. The difference might be temp. Assuming no leaks, then it might be tied to pressure regulation, except then it would seem to be the same across all gear changes, except if the 2-3 shift engages another clutch without disengaging a different one. Then, there might not be enough volume & pressure to positively lock as it should.
Anyway, still a mystery, but needs deciphering.

RFB7105
12-14-2009, 12:11 PM
I had a similar issue with 2008 LTZ 3.6, and the dealer found a bad solonoid and connector. Once replaced it never came back and the car is running fine.

Paul Doyle
01-30-2010, 03:03 PM
Is there one single thing you like about this car????

I really love everything about this car. I bought my '08 Malibu LTZ 3.6L new in Feb. 2008, (it'll be 2 years old this Feb. 2010), and the only (very minor) issue so far was the left rear passenger door lock quit locking remotely. The lock actuator in the door apparently went bad. I scheduled a warranty repair at the dealer the next day, and it was done by 5PM. The dealer even provided curb-to-curb shuttle bus service.

I've seen the yellow ESC light flash on a couple times, but both times it happened on snowy & icy roads, when I was giving it too much gas. Quite a bit of wheel spin & fishtailing, but that was due to my lead foot.

Paul Doyle
pauldoyle98@yahoo.com

2008 LTZ Malibu 3.6L
Red Jewel TintCoat
Dealer: Criswell
Gaithersburg MD

Linda B
04-20-2010, 05:45 PM
I just dropped off my new 2009 Chevy HHR again today. 2nd time in the shop in 1200 miles for this issue and 3rd time I've had this thing flashing at me. I'm looking up lemon laws tonight just in case this doesn't get corrected. First issue I didn't even have 300 miles on the car. There are some good tips here that I will try if they don't fix it this time, but the reasons for ESC and traction lights are all over the map!! Geez does everything under the sun cause this error??? I wondered if it was bad gas the first time because the hhr is a 2009 bought in March 2010. Had 25 miles on it when I bought it and it may have been on the lot for more than a year. First issue occurred when 1st tank got to the low fuel message. This time I also had just reached the low fuel point. I see one other commenter said the same though it makes no sense to me that this would trigger the ESC light and all that noise I heard under the hood earlier today. Whining like a motor was running away then back down then back up. I pulled to the side of the road and stopped. Immediately it straightened out and was normal again. The light went off too. The first time the light stayed on until I turned off the key. Love the car, but annoyed over the inconvenience. Lemon law says 4 times or 30 days in for service in 12,000 miles or 1 year and not repaired then have right to refund, exchange, etc. We'll see. Guess I'm lucky it is acting up this much right after I bought it!!

Silver LTZ
04-20-2010, 06:00 PM
I just dropped off my new 2009 Chevy HHR again today. 2nd time in the shop in 1200 miles for this issue and 3rd time I've had this thing flashing at me. I'm looking up lemon laws tonight just in case this doesn't get corrected. First issue I didn't even have 300 miles on the car. There are some good tips here that I will try if they don't fix it this time, but the reasons for ESC and traction lights are all over the map!! Geez does everything under the sun cause this error??? I wondered if it was bad gas the first time because the hhr is a 2009 bought in March 2010. Had 25 miles on it when I bought it and it may have been on the lot for more than a year. First issue occurred when 1st tank got to the low fuel message. This time I also had just reached the low fuel point. I see one other commenter said the same though it makes no sense to me that this would trigger the ESC light and all that noise I heard under the hood earlier today. Whining like a motor was running away then back down then back up. I pulled to the side of the road and stopped. Immediately it straightened out and was normal again. The light went off too. The first time the light stayed on until I turned off the key. Love the car, but annoyed over the inconvenience. Lemon law says 4 times or 30 days in for service in 12,000 miles or 1 year and not repaired then have right to refund, exchange, etc. We'll see. Guess I'm lucky it is acting up this much right after I bought it!!

I doubt you will get any kind of lemon law on it with just lights coming on as long as the actual system was not/is not effected FYI. Good luck and welcome.

Richard
04-20-2010, 07:44 PM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.


This is exactly what they suggest you do if you get this message. Sometimes, it's a temporary fault that resets itself when the engine is restarted. But if you continue to get the message, you need service.

clane3789
03-02-2011, 07:24 AM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.

Yes I have been getting this message all of a sudden. It started about 3 weeks ago when I was driving down the highway and a light came on saying "Service Traction, Service ESC" and it kept blinking til I got where I was going. The roads weren't wet or anything. So when I got back in my car and started it, the light was off. Now this morning (3 weeks later) I am driving my car down the highway and AGAIN the light comes back on. What is causing this??

E_Net_Rider
03-03-2011, 02:43 AM
What is causing this??
Welcome to the world of electronics.
Any component in the system may have a problem. Wheel sensors, computer, wiring, electronic brake control module.
There is a TSB that apparently does not address all vehicles since the 09 I had was not in the covered, but it did not have the diodes or the fix for the missing diodes. The diodes were to be installed across the fan motors. When the fan control relays are actuated it causes a inductive spike apparently and the diodes are to kill it.
This is a long issue with GM apparently since it was also noted on 96 Aurora which I acquired used and it had the fix harness installed. The missing diodes were blamed for killing electronic brake control module. HELLO! So I was shocked to see the same missing diodes issue on 09 Malibu and the same exact fix. Let me say if spikes are killing it, they can also kill any electronic component. In that way they are a bit like lightning, looking for the easiest path. Often they do not outright kill a semiconductor, they punch a small hole through a PN junction which creates current leakage in the device junction. If the hole is big enough it is flat dead. If it is small the current leakage creates heat until it shorts out. Removing power or cooling often allows it to work normally for a period of time such as getting hot again. Apparently the EBCM is the weakest spot in a significant number of vehicles so that they were able to find the issue. But it can be any other electronic component in the vehicle that gets the damage from the spike. Remember it is looking for a path and like lightning will take the easiest, so by normal deviations during manufacturing process other components may be the easiest path.
And BTW, sometimes no issue surfaces for a long time. But it has been shown that the life of effected semiconductors is shortened tremendously.
You will also find such stuff is generally only covered under base warranty.
The next time the lights come on, drive directly to a GM dealer, do not shut off until they agree to document it.

tony0705
04-13-2012, 03:43 PM
this issue just happened to me . i was driving down the road and all the lights appeared .. i checked the brake fluid but its fine . i dont really know what to do . and i do not have warranty =(

clane3789
04-16-2012, 07:41 AM
My 08 Malibu keeps doing the same thing. My Service Traction/Service ESC light keeps coming on and I have already had my Malibu in the shop a few times over this problem. And let me save you some time and money - DONT let them tell you it's the Brake Pedal Sensor and etc.. because all that has ever done is cost me more money because everytime I get my car back it will act ok for a short while and then the Service Traction/Service ESC lights (along with my brake lights) come back on again.. I found that ALOT of people are having the same problem with their Malibu's - which should be a recall issue because it is definitely dangerous in traffic and could resort to a lawsuit. But I read that this could actually be caused by "terminal fretting corrosion" inside the BCM (body control module) C2 connector. You can read about it on this link
http://www.paulstravelpictures.com/GM-Chevrolet-Malibu-Brake-Pedal-Off-Tail-Lights-On-Repair-Guide/

Linda B
04-17-2012, 04:05 PM
Mine was fixed the 3rd time my HHR went to the shop. They called central technical support because I told them even though I liked the car I was going to return in to them under the Lemon law if I had to bring it back a 4th time. They said they changed out a sensor that is located under the seat and I had no problems afterward. Can't recall but seems it was under the passenger seat.

More recently, I have had a service airbag intermittent error for many months, but just haven't taken it back yet for service because there isn't a dealership close to me anymore.

The car has only about 36K on it now and has been on the road less than 2 years, so am not impressed at all with Chevy electronics. Have had more issues with this 2009 than all my other new cars in my lifetime combined. Like the car, good fuel economy, but their electronics issues are a big nuisance.

I want a Chevy Volt next, but think I'll wait until they work the bugs out!!:)

Linda B
04-17-2012, 04:07 PM
The lemon law in the state I bought the car says if you have the car back for the same issue 4 times without it being repaired within a certain length of time after purchase, then you can return the car under the lemon law.

Chevrolet Customer Svc
04-18-2012, 07:31 AM
Mine was fixed the 3rd time my HHR went to the shop. They called central technical support because I told them even though I liked the car I was going to return in to them under the Lemon law if I had to bring it back a 4th time. They said they changed out a sensor that is located under the seat and I had no problems afterward. Can't recall but seems it was under the passenger seat.

More recently, I have had a service airbag intermittent error for many months, but just haven't taken it back yet for service because there isn't a dealership close to me anymore.

The car has only about 36K on it now and has been on the road less than 2 years, so am not impressed at all with Chevy electronics. Have had more issues with this 2009 than all my other new cars in my lifetime combined. Like the car, good fuel economy, but their electronics issues are a big nuisance.

I want a Chevy Volt next, but think I'll wait until they work the bugs out!!:)

Are there any General Motors dealerships close to you? How far is the nearest Chevrolet dealership?

Michelle, Chevrolet Customer Service

Linda B
04-21-2012, 06:22 AM
Are there any General Motors dealerships close to you? How far is the nearest Chevrolet dealership?

Michelle, Chevrolet Customer Service

I live in central Cincinnati within city of Cincinnati roughly in the middle of the 275 loop surrounding Greater Cincinnati. Superior Chevrolet is about 2 miles from my home and I pass by it every day on the way to work. That would be ideal except they don't service cars anymore. There is a body shop, and pretty sure you can buy a car there, but they don't service them.

The other Chevy dealerships that do service cars are north of the loop about 20 miles from me at McCluskey in Kings automall where I've never been because traffic is horrendous in that area, and south of the loop in northern Kentucky about 22 miles from me at Kerry Chevrolet Hyundai in Alexandria KY. I bought my car at Kerry because their sales guy (top sales guy actually) was referred to me by good friends of mine. They had bought 3 Hyundai's from him. He's great:) I bought a Hyundai from him too, then later went back and bought my HHR panel wagon. When I take my car for service, that is where I go. It is pretty much 1/2 day out of my weekend schedule though. I usually get a loner to drive, but still then that is 2 trips and negotiating pickup around my work and travel schedule.

I started out buying Chevrolet decades back. First two new cars were Chevrolets. Loved my Silverado truck, but then switched to Honda and Toyota for fuel economy then Hyundai for the same. Was going to help my son get a car this year, and he likes the Sonata for appearance and value. Only switched back to Chevy because I needed a new car and my partner just LOVED the style of the Chevy HHR panel wagon. The fuel economy was great especially for the size, it had flex fuel option, so hey that worked out great EXCEPT for the number of times I've had electronic problems.

Like I said, I would love to buy a Volt and have browsed the Volt lovers forum quite enviously:):) I just don't like being inconvenienced during my offtime and having to spend it going to the dealership for service. The pricetag is huge even with the tax credit which I could take full advantage of, so that holds up purchase since I can get 2 Hyundai's or even 2 Chevy's for that price depending on what I buy. They say you don't get full return back on your money even with optimal use of electric (normal driving distance). Still, I would love to have one and also love to support that Chevrolet made the effort to put such a car on the market PLUS support the jobs of autoworkers here in the U.S.:)

Linda B
04-21-2012, 06:40 AM
Are there any General Motors dealerships close to you? How far is the nearest Chevrolet dealership?

Michelle, Chevrolet Customer Service

Oh should also mention that the first two Chevy's were problem free. No issues in all the years I owned them. Had one factory recall on my first one where the mechanic knocked a hole in the exhaust manifold while replacing something to do with the fuel system. Replaced the part under warranty and the mechanics fault. The Silverado was issue free and I loved it. I only switched from Chevy because of fuel economy when I became a single parent and needed my extra money for my children. I regretted having to sell the truck and replace it with something more economical, but am practical. Even when I came back to Chevy, it was because they offered what my partner wanted and it had flex fuel option and good fuel economy. I had actually looked at it with him the year it came out, but opted to buy a Hyundai Accent instead from the same dealership and specifically it was because of the better fuel economy of the Accent which made it more practical. I later moved close to work and bought an HHR giving the Accent to my son who had a further commute.

joecola
10-11-2012, 10:58 AM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.

This happen to me but my power steering was very hard to turn, I shut the car of and it reset the power steering. The Gm dealer thinks the Eleectric power stering motor maybe going and estimate was around 1400.oo to fix

E_Net_Rider
10-12-2012, 04:45 AM
09 LT2 I4A6 Yes, shut down reboot. The fancy stability control failed me. I actually saved the vehicle on side skid because of ice snow experience. Firestone were not Touring as stated on window sticker. Tires alone would not fix problems. Easily wander on slight bump. Learned of recall effecting ABCM, but did not include my VIN. Same exact issue existed on 96 Olds Aurora, with exact same fix. Malibu had neither missing diodes or fix. Acted like sticking caliper, decreased braking. Stopped in middle of intersection, finally. Dangerous vehicle and EPS would try to steer off road ~once/1000 miles. Lemoned it for 11Lacrosse $43K. It was even worse. Lemoned it too. GM, per Leslie Stahl program, claims they have new testing at GM. GM man stating, "When we tested the Lacrosse, it was a big disappointment", raises confidence little. Dealer could not fix several issues on either vehicle. GM replacement parts may have been rejects. Dealer has to follow GM instructions to get paid, even when it is wrong.
Not all GM have been bad. They may have been doing what it appears Honda is doing on badly reported 2013 model. Taking profit, to make up for loss, by cutting corners, cheap parts, just letting garbage slide.
Good Luck

E_Net_Rider
10-12-2012, 06:34 AM
I would not bet on anything related to EPS. Thinking is not an answer. To replace motor, it apparently involves disassembly of steering shaft. The motor, armature and stator, should be extremely reliable unless poorly designed by GM. There are extremely old electric motors still in operation and many only replaced for higher efficiency. It would be much more likely that it is the controller box. Much cheaper part, but requires nulling/zeroing system. That is required anytime an alignment is done, per GM.

E_Net_Rider
10-12-2012, 06:48 AM
In America, so laughable. Check what foreign names are made in US.

greenman
10-12-2012, 11:06 AM
The Gm dealer thinks the Eleectric power stering motor maybe going and estimate was around 1400.oo to fix

Normally, replacing the EPS motor runs about $800 at a dealer.

MRC
10-18-2012, 11:36 AM
Randomly my engine feels like it bucks or hesitates while shifting, just feels slightly erratic and then the ESC and Traction warning lights come on. I have had the car stall a couple times while coming to a stop. I believe there may be an engine misfire that is causing it. Haven't had time to scan for codes while it happens.

DrivenDaily
10-18-2012, 02:11 PM
Do a search for your issue. I had that happen on my '11 V6. Had to drive like it was a 3-cylinder most of the way home. Cleared up the next day. Might have been fretting corrosion on the BCM terminals or some other low-voltage connection(s).

greenman
10-18-2012, 11:20 PM
Randomly my engine feels like it bucks or hesitates while shifting, just feels slightly erratic and then the ESC and Traction warning lights come on. I have had the car stall a couple times while coming to a stop. I believe there may be an engine misfire that is causing it. Haven't had time to scan for codes while it happens.

If you create a new thread with your issues I will try to help.

Armarnett
11-21-2012, 10:15 AM
Abs traction light came on steering wheel spinning out of control lost power steering car non drivable still at dealership because they don't know what wrong with it .

DrivenDaily
11-21-2012, 11:49 AM
Abs traction light came on steering wheel spinning out of control lost power steering car non drivable still at dealership because they don't know what wrong with it .

alittlepunctuationwouldgoalongway

A little punctuation would go a long way.

Did you mean the ABS/Traction light came on the steering wheel and you were spinning out of control? Oh, no, you meant the light came on, and the steering wheel was spinning out of control.

You also seem to indicate that you lost power steering , the car is not drivable, and the car is still at the dealership because they don't know what's wrong.

Will they ever discover the reason or was it left there because they can't figure out how to fix it, and you just decided to give them a toy?

greenman
11-21-2012, 12:10 PM
alittlepunctuationwouldgoalongway

A little punctuation would go a long way.



Exactly. I am so done with trying to interpret texting.

Chevrolet Customer Svc
11-23-2012, 10:56 AM
@Armarnett, I realize yesterday was a holiday, but I’m curious if you have heard any updates from the dealership about your Malibu.

Michelle, Chevrolet Customer Service

Dalecon
11-29-2012, 05:29 AM
I has my Service ESC light come on last night. Looked at the owner's manual, it said to just restart the car. The wife took the car later on the in the evening, when she tried restarting the car the light was still on. This morning I decided to go check and as soon as I put it in gear it turned on.

Car is currently at dealer, will see what they think the issue is.

Dalecon
11-29-2012, 05:50 PM
They told me it was a code C0710, a problem with the steering wheel position sensor. They were unable to replicate and just clear the code.

Richard
11-29-2012, 06:47 PM
Once in a while, I get the message to service traction and ESC. Now the wrinkle to all of this is that, if I turn the car off and restart, it goes away. Anyone have this issue? It has happened a few times now and is never there when I restart the next time.

Thanks.

I got this message about 3 times in the 2 1/2 years I owned my 2010 Malibu. I just shut the car off, and restarted it and it went away. If it happens infrequently, it's probably just a temporary issue with a sensor that resets itself when you restart the car.

greenman
11-29-2012, 09:43 PM
The brake computer sets that code when it gets nonsensical input from the SWP sensor. Could be the sensor itself or an issue in the wiring harness. The sensor is not hard to swap out but it may fix nothing to do so.

Without good input from that sensor the brake computer disables traction Control & ESC for the remainder of the drive cycle.

Cadillac had this problem for awhile & that turned out to be due to fretting corrosion in the sensor connector IIRC.

Chevrolet Customer Svc
12-01-2012, 12:04 PM
@Dalecon, did you make sure they provided you with a print out of the concern even though they couldn’t duplicate it? Having this type of documentation could prove to be helpful in the future if needed.

Michelle, Chevrolet Customer Service

Dalecon
12-03-2012, 05:52 AM
@Dalecon, did you make sure they provided you with a print out of the concern even though they couldnít duplicate it? Having this type of documentation could prove to be helpful in the future if needed.

Michelle, Chevrolet Customer Service

Sure did the invoice put down the error, that they cleared and then could not replicate.

Chevrolet Customer Svc
12-03-2012, 10:06 AM
Perfect, Dalecon.

Happy Holidays!

Michelle, Chevrolet Customer Service

Linda B
12-03-2012, 03:36 PM
Are there any General Motors dealerships close to you? How far is the nearest Chevrolet dealership?

Michelle, Chevrolet Customer Service

Hi Michelle. I had to take my car back to the dealership today because the ignition wouldn't shut off. Key would not turn off. Another guy was in there with the very same problem. Seems there was a recall, but somehow I missed getting the letter. While I was there, I had the service airbag checked. It was a loose connecter in the dash so I was there for 6-1/2 hours waiting for part and installation. While there, I was talking to the other guy who also said he had the airbag light occasionally blinking on in his HHR. Mine was corrected, and I learned from them that the airbag WILL NOT deploy if that light is on. At the time I learned this, the other guy in with the same ignition problem had already gone. Coincidentally, I narrowly escaped a major accident on the interstate a couple of days ago when a guy did not see me and cut into my lane. The airbag would not have deployed per the service dept. Guess it is a good thing that my ignition quit since I was forced to take the car in, but considering that more than one of us is having issues with service airbag light blinking on then why hasn't there been a factory recall on that? I also learned today that the "bumper to bumper" "covers everything" warranty that GMAC had me buy or they would not finance has a deductible of $200 which none informed me of. Not only do I have a car that has had all kinds of issues, and not only did I pay a significant $ amount upon purchase for that warranty, but I have to pay for that airbag problem $175 and might have been killed 2 days ago had I not been so quick to swerve away from that nut on the interstate. So toward the 5th hour of waiting, I decided I would not buy another Chevy. Love the car except for the maintenance issues.

Linda B
12-03-2012, 03:53 PM
Hi Michelle. I had to take my car back to the dealership today because the ignition wouldn't shut off. Key would not turn off. Another guy was in there with the very same problem. Seems there was a recall, but somehow I missed getting the letter. While I was there, I had the service airbag checked. It was a loose connecter in the dash so I was there for 6-1/2 hours waiting for part and installation. While there, I was talking to the other guy who also said he had the airbag light occasionally blinking on in his HHR. Mine was corrected, and I learned from them that the airbag WILL NOT deploy if that light is on. At the time I learned this, the other guy in with the same ignition problem had already gone. Coincidentally, I narrowly escaped a major accident on the interstate a couple of days ago when a guy did not see me and cut into my lane. The airbag would not have deployed per the service dept. Guess it is a good thing that my ignition quit since I was forced to take the car in, but considering that more than one of us is having issues with service airbag light blinking on then why hasn't there been a factory recall on that? I also learned today that the "bumper to bumper" "covers everything" warranty that GMAC had me buy or they would not finance has a deductible of $200 which none informed me of. Not only do I have a car that has had all kinds of issues, and not only did I pay a significant $ amount upon purchase for that warranty, but I have to pay for that airbag problem $175 and might have been killed 2 days ago had I not been so quick to swerve away from that nut on the interstate. So toward the 5th hour of waiting, I decided I would not buy another Chevy. Love the car except for the maintenance issues.

Michelle, my HHR just passed 48,000 miles. Had about 48,030 after driving to the dealership. My full "bumper to bumper" "covers everything" warranty is 5 years 100,000 miles. My first car 34 years ago was a Chevy. I've never had a car of any make or model that has had so many issues as this one.

greenman
12-03-2012, 06:37 PM
Michelle, my HHR just passed 48,000 miles. Had about 48,030 after driving to the dealership. My full "bumper to bumper" "covers everything" warranty is 5 years 100,000 miles. My first car 34 years ago was a Chevy. I've never had a car of any make or model that has had so many issues as this one.

You really should post this in the HHR forum unless I'm missing something.

BillD64
12-03-2012, 08:00 PM
Hi Michelle. I had to take my car back to the dealership today because the ignition wouldn't shut off. Key would not turn off. Another guy was in there with the very same problem. Seems there was a recall, but somehow I missed getting the letter. While I was there, I had the service airbag checked. It was a loose connecter in the dash so I was there for 6-1/2 hours waiting for part and installation. While there, I was talking to the other guy who also said he had the airbag light occasionally blinking on in his HHR. Mine was corrected, and I learned from them that the airbag WILL NOT deploy if that light is on. At the time I learned this, the other guy in with the same ignition problem had already gone. Coincidentally, I narrowly escaped a major accident on the interstate a couple of days ago when a guy did not see me and cut into my lane. The airbag would not have deployed per the service dept. Guess it is a good thing that my ignition quit since I was forced to take the car in, but considering that more than one of us is having issues with service airbag light blinking on then why hasn't there been a factory recall on that? I also learned today that the "bumper to bumper" "covers everything" warranty that GMAC had me buy or they would not finance has a deductible of $200 which none informed me of. Not only do I have a car that has had all kinds of issues, and not only did I pay a significant $ amount upon purchase for that warranty, but I have to pay for that airbag problem $175 and might have been killed 2 days ago had I not been so quick to swerve away from that nut on the interstate. So toward the 5th hour of waiting, I decided I would not buy another Chevy. Love the car except for the maintenance issues.

Linda,
Not sure who taught you to drive but when you see warning lights on the dash they do have a meaning and you need to determine why they have been turned on. Not sure what you mean by having maintenance issues since you won't find much better on the market. Most 3 year old cars average about 2 trips to a service facility per car. Doesn't matter whether it is a Toyota, Chevy, BMW or some other brand. Toyota's might average 1.75 trips while Chevy's may average 2.25 trips but that difference is pretty much insignificant. This is documented quite well in the JD Power Dependability Studies of 3 year old vehicles. That average has been about the same for the last 10 to 12 years.

As for purchasing a service plan I have never heard of a finance company insisting you purchase a service plan. Sounds like you took bait, hook, line, sinker and fishing pole when this was explained to you. As for the $200 deductible that is something else you should have known. You might have been able to get a zero deductible for the same price if you had been paying attention and negotiating.

I am coming across a little strong but you need to pay attention when you are signing contracts. No matter whether you are buying a car, house or some other item.

Bill

DrivenDaily
12-04-2012, 03:07 AM
Good counsel from BillD64 and greenman!

Linda_B, if you don't have a Malibu is there any particular reason you're posting here?

Linda B
12-04-2012, 04:32 PM
Linda,
Not sure who taught you to drive but when you see warning lights on the dash they do have a meaning and you need to determine why they have been turned on. Not sure what you mean by having maintenance issues since you won't find much better on the market. Most 3 year old cars average about 2 trips to a service facility per car. Doesn't matter whether it is a Toyota, Chevy, BMW or some other brand. Toyota's might average 1.75 trips while Chevy's may average 2.25 trips but that difference is pretty much insignificant. This is documented quite well in the JD Power Dependability Studies of 3 year old vehicles. That average has been about the same for the last 10 to 12 years.

As for purchasing a service plan I have never heard of a finance company insisting you purchase a service plan. Sounds like you took bait, hook, line, sinker and fishing pole when this was explained to you. As for the $200 deductible that is something else you should have known. You might have been able to get a zero deductible for the same price if you had been paying attention and negotiating.

I am coming across a little strong but you need to pay attention when you are signing contracts. No matter whether you are buying a car, house or some other item.

Bill

Interesting reply Bill. First to the other posters, I originally posted here because it is a Chevy forum discussing the ESC Traction Control and the only one I found on the internet at the time that I began looking for the issue taking my NEW car back to the Chevy dealership 3 times for the same issue. My post was to Michelle who works for Chevy and I'm assuming is interested in assisting customers of all of their products.

Reading contracts? Sorry, there was no warranty contract. I got a handy dandy little pocket brochure of the fantastic warranty program. That is all. The finance guy at my handy dandy friendly neighborhood authorized Chevy dealership neglected to tell me the details and yes did force me to buy the warranty in order to get GMAC financing. That is, just for you, to spell it out General Motors Acceptance Corporation. Affiliated with selling Chevy's, correct? If you are implying that the customer (me) is at fault, do you by chance work for Chevy because that might explain a lot?

Pay attention to the lights? Yes, you are right on that. The old gentleman in with the same issue said his blinks on too, but he was not getting it fixed that day. A suggestion to engineering is that the error message read "Airbag Inoperative, Service required" since I ran this past several in the QA dept in which I work and they were as shocked as I was that the airbag was inoperative and also that my car would not shut off.

I appreciate your coaching, but though I have a female name I don't have a female background. I've worked plenty on my own cars, worked manufacturing power and controls, machine and equipment startups from both electrical and mechanical perspective, had some time in R&D working consumer oriented research, a couple of patents, and now I work in quality assurance actually reviewing consumer comments from last month just today. I can tell you, my response will NEVER be to blame the consumer for quality issues. But, thanks for your concern about my ignorance;-)

Linda B
12-04-2012, 04:47 PM
Linda,
Not sure who taught you to drive but when you see warning lights on the dash they do have a meaning and you need to determine why they have been turned on. Not sure what you mean by having maintenance issues since you won't find much better on the market. Most 3 year old cars average about 2 trips to a service facility per car. Doesn't matter whether it is a Toyota, Chevy, BMW or some other brand. Toyota's might average 1.75 trips while Chevy's may average 2.25 trips but that difference is pretty much insignificant. This is documented quite well in the JD Power Dependability Studies of 3 year old vehicles. That average has been about the same for the last 10 to 12 years.

As for purchasing a service plan I have never heard of a finance company insisting you purchase a service plan. Sounds like you took bait, hook, line, sinker and fishing pole when this was explained to you. As for the $200 deductible that is something else you should have known. You might have been able to get a zero deductible for the same price if you had been paying attention and negotiating.

I am coming across a little strong but you need to pay attention when you are signing contracts. No matter whether you are buying a car, house or some other item.

Bill

I can't argue with your stats on new cars back to the dealership, and thanks for providing them. My experience is to not have service issues on my new cars. I had one recall on my first new one which was a Chevy Chevette. That is all in 34 years of driving. No issues with my new Silverado, none with my new Toyota Corolla, and none with my new Hyundai Accent. Standard maintenance only in the first 3 years. After the 3 years I had to replace a water pump in my Silverado at some point. For my used cars, the Toyota Celica did require a new starter and a new solenoid but it had 200,000+ miles on it. The Ford Mustang I had to replace an electric window motor. So, are you saying I was just lucky and this HHR is the new norm?

DrivenDaily
12-05-2012, 04:21 AM
Interesting that you find yourself faultless after so many years of owning and driving cars and all the work you've done. I assure you that I honestly believe you to be a truly intelligent person. Where I find the fault is that you didn't do your homework for yourself.

With all your experience in life you are almost assuredly aware that lawyers and car salesmen (or women) rate the lowest on the list of trustworthy people. That said, a few simple questions and/or a simple "No" would have stopped or slowed the salesperson's requirement to buy A to get B. That is where we all see that you failed yourself. The salesperson simply took advantage of you and laughed all the way to the bank.

Is the HHR the current normal? I sure hope not! This is my first new car in my life. (I know I owned an '09 but it was sold as "new" with 1252 miles, scratches, and rust showing. It was signed for before delivery from out-of-state, after which I learned my lesson.)

I sincerely hope you can reach an amicable resolution on your issues. You're welcome to share here, but also please realize that since this is a public forum you're gonna get all sorts of folks replying, and that means a lot of scrutiny on what you post.

Chevrolet Customer Svc
12-05-2012, 07:17 AM
@Linda B, thank you for your feedback about your concerns with the airbag issues you had with your Malibu. Your comments have been document so many departments within General Motors will be able to view them.

Michelle, Chevrolet Customer Service

Linda B
12-07-2012, 04:17 AM
Interesting that you find yourself faultless after so many years of owning and driving cars and all the work you've done. I assure you that I honestly believe you to be a truly intelligent person. Where I find the fault is that you didn't do your homework for yourself.

With all your experience in life you are almost assuredly aware that lawyers and car salesmen (or women) rate the lowest on the list of trustworthy people. That said, a few simple questions and/or a simple "No" would have stopped or slowed the salesperson's requirement to buy A to get B. That is where we all see that you failed yourself. The salesperson simply took advantage of you and laughed all the way to the bank.

Is the HHR the current normal? I sure hope not! This is my first new car in my life. (I know I owned an '09 but it was sold as "new" with 1252 miles, scratches, and rust showing. It was signed for before delivery from out-of-state, after which I learned my lesson.)

I sincerely hope you can reach an amicable resolution on your issues. You're welcome to share here, but also please realize that since this is a public forum you're gonna get all sorts of folks replying, and that means a lot of scrutiny on what you post.

Consternation here because I wasn't clear. It WASN'T the salesperson. He has been a top sales guy for years for very good reason and has many return customers. I take your feedback on me not doing research on warranties and won't get taken twice. It was the finance department, and now that you mention it I went back about a year ago with someone else to look at a car. All went well until it got handed to the finance dept then we got up and left. I won't go into it, but it was so bad that the sales guy couldn't help rolling his eyes as we were walking along sharing some of it with him. You are likely right in me getting taken in being forced into a warranty. Even with the deductible on repairs, it may end up being worth it because there have been 3 different issues already.

The salesperson was recommended to me years ago from someone who had bought 3 cars from him. I've bought 2 from him, and I took my boss there from Cincinnati and he sold a car to my boss.

I've always liked the Chevy's and only went to the foreign models for fuel economy. Also I like the GMAC financing. They provide a lot of info online and their site is easy to use. Then I learned you get a discount on auto insurance as well so carry that through them too. I guess it all balances out. Now you've talked me around and caused me to realize that overall Chevy has provided me good cars and great service.

Thanks;-)

Linda B
12-11-2012, 02:23 AM
Interesting that you find yourself faultless after so many years of owning and driving cars and all the work you've done. I assure you that I honestly believe you to be a truly intelligent person. Where I find the fault is that you didn't do your homework for yourself.

With all your experience in life you are almost assuredly aware that lawyers and car salesmen (or women) rate the lowest on the list of trustworthy people. That said, a few simple questions and/or a simple "No" would have stopped or slowed the salesperson's requirement to buy A to get B. That is where we all see that you failed yourself. The salesperson simply took advantage of you and laughed all the way to the bank.

Is the HHR the current normal? I sure hope not! This is my first new car in my life. (I know I owned an '09 but it was sold as "new" with 1252 miles, scratches, and rust showing. It was signed for before delivery from out-of-state, after which I learned my lesson.)

I sincerely hope you can reach an amicable resolution on your issues. You're welcome to share here, but also please realize that since this is a public forum you're gonna get all sorts of folks replying, and that means a lot of scrutiny on what you post.

LOL Driven, I tried to go to HHR forum because unfortunately I have another perplexing issue today, but when I click to register it says the feature has been disabled by the admin.

Looks like I have to burn another vacation day to go to the dealership IF I can figure out how to get into my car. Or maybe I should just hire an exorcist at this point since my car seems to have gremlins. There is only one keyed doorlock on my car. I put the key in this morning, it turns easily, but the door remains locked. Hmmm. I'll check the back hatch when it's daylight, but pretty sure they didn't put a keylock on the back either. Note to self: Never buy a car that only has one keyed entry point. So I have 2 keyfobs for remote unlock and neither works. I took them apart, and the reason they aren't working is that each has a broken solder joint. Not in the same place but one is a post that holds the battery in place and the other is the base connection. Calling my boyfriend at daylight since he has a soldering gun, but first will try holding the one broken at the base solder together to see if I can get enough of a connection to unlock the car.

SO, total issues on my 2-1/2 yr old car are ESC traction sensor, broken connection to airbag up in the dash, ignition switch locked in on position, and now the only keyed doorlock nonfunctional so I can't get into my car. 2 keyfobs with broken solder, but that could be blamed on me dropping the keys.

I saved 3 vacation days so I could be off over Christmas. 2 are lost to my HHR mechanical issues. I HOPE it is only two;-)

smh

DrivenDaily
12-11-2012, 03:56 AM
Dang, girl, sorry to hear that! If you decide to keep the rig you might look into getting an aftermarket remote start. Their fobs usually last a lot longer, some use AAA batteries that are easy to change, and the 2-way versions usually reach a long, long way.

BeauTie
12-22-2012, 09:36 AM
I am glad I found this thread. Wow has this been an issue for me. Where to start.

I have a 2009 Malibu LT1 w/6 speed transmission.

1 year ago this month, I began to get Service Traction/ESC errors on my dash. Those errors would show up after the car started losing power. It would feel like it was chugging a long, and sometimes it would feel like it was about to quit. I called my local dealer and of course they asked me to bring it in. That was with 35,500 miles on the car.

It took them two weeks to get the part in. Oddly enough, my call around to other local GM dealers found that they hard the part in stock. Frustrating that I had to wait so long.

During that two week wait for the part, my car was a safety issue. The car would continue to lose power, and by the end of the first week of waiting, the car would stall at lights. I contacted them again and said this is now becoming dangerous, and I am losing power when attempting to pull onto on-ramps. The Chevrolet dealership (Stark Automotive Sun Prairie WI) was not the least bit concerned about the safety issues I was experiencing, and would not offer to excel the part location or offer a loaner.

The part finally came in (I will get you the part information later today), but it was an issue with a wiring harness and a control module that was replaced.

They replaced the part, and my car was running fine. UNTIL this month again. One year later, I am getting the same error messages, same loss of power, an exact replication of what I had fixed a year ago. Well, last year when they replaced the parts under warranty, they said there is a 1 year warranty for the replaced parts. Whew. So I called and told them I have the same issue as last year.

Well, they take the car in, and do all their tests. They said it is NOT related to the issues that I had last year, but is in fact in need of a Electric Power Steering Control Module, which affects the ECM and Stability Control. Cost to me to replace, $1000.00. I nearly $#$%, my pants. Well, no matter what, I NEED a car, and I agreed to get it fixed again at the dealer.

Dealer called me, told me the car is fixed and did test drives, and it is ready to go. I picked up the car, drove 5 miles, and there comes all the same problems again. I called them RIGHT AWAY...said I JUST LEFT your dealership and I am having the same problems.

I set up ANOTHER appointment. They run tests again. Oh guess what, the problem now is the problem I had LAST YEAR, as I had mentioned the first time. They said "we will do you a favor and replace that warranty part you had done last year at no charge". Excuse me? It was under a one year warranty, and my warranty wasn't even up. Favor? Get real. So now I am out $1000.00 on a BRAND NEW $26k Malibu that I bought so that I didn't have to worry about expensive repairs vs. buying a used car. I am guessing that the Electric Power Steering Control Module wasn't an issue at all. And if it was, it was probably and issue a year ago when I first had these problems.

Here is the next problem. While my car was in getting that $1000.00 repair job, I said "I need an oil change while it's here. How much is your oil change and rotation?". They replied "$49.99". I said "ah, that is way expensive. I can get both the tire rotation and oil change for $17.99 at Goodyear with our business discount. So, I will pass on the oil change". Well, when I picked up the car, they charged me for the $49.99 service. Boy was I steaming. I said "I told you I DID NOT WANT it because you charge TOO MUCH". The service adviser said "no, you said you wanted it". I looked over at the service adviser next to him, who was there when I said I did NOT want it, and that service adviser said to the other adviser "Yes, he did tell you that he didn't want it".

That right there should have been, oh, sorry about that, no charge and our fault. NOPE. The next line out of his mouth was "well, our initial estimate was for $975 for the repair, but it actually came to $950, so we actually charged you less than what you were expecting, so it's really like you got a free oil change. SERIOUS? To top it off, they REFUSED to remove it, BUT they honored the pricing that I would have received at Goodyear.

Horrible horrible business practice here. And I was considering a 2013 Malibu to replace this one, but now I hesitate, if this is how all the Chevrolet dealers operate.

TSquare
12-22-2012, 10:48 AM
Horrible horrible business practice here. And I was considering a 2013 Malibu to replace this one, but now I hesitate, if this is how all the Chevrolet dealers operate.

I hope there is another Chevy dealer, or maybe any other GM dealer in your area, you should NEVER go back to that dealer. Contact Chevrolet Customer Service, tell them your story, they may be able to help. I once had GM replace a transmission in my 6 year old Pontiac van with 40,000 miles on it free of charge. I had called Customer Service, told them that the van only had 40k miles on it and I was surprise that the tranny went out this early. I was just trying to get them to maybe pay for half but they covered it all. :eek:

BeauTie
12-22-2012, 10:56 AM
I hope there is another Chevy dealer, or maybe any other GM dealer in your area, you should NEVER go back to that dealer. Contact Chevrolet Customer Service, tell them your story, they may be able to help. I once had GM replace a transmission in my 6 year old Pontiac van with 40,000 miles on it free of charge. I had called Customer Service, told them that the van only had 40k miles on it and I was surprise that the tranny went out this early. I was just trying to get them to maybe pay for half but they covered it all. :eek:

Yup, I agree. I think I need to contact Customer Service for Chevrolet.

As for other Chevrolet dealers, we do have one more, which is Ballweg Chevrolet, but it is much further away (other side of town), making it quite the inconvenience for any future warranty repairs. With GM's reorg, they also closed down the central location (Thorstad Chevrolet), which was the MOST convenient.

DrivenDaily
12-22-2012, 11:24 AM
Dude, when they don't have your signature on a service order PLUS another service advisor who backs your story, that's when you demand satisfaction. It's water under the bridge with the dealer now, but call GM CS and get some action started. That is not just horrible business practice, it's likely illegal!

Don't accept that kind of treatment from any shop, ever, anywhere!

BeauTie
12-22-2012, 11:37 AM
Thanks Driven. Do you think I should start here:

http://www.chevrolet.com/help/contact-us.html

?

DrivenDaily
12-22-2012, 05:59 PM
It's your place to make that decision because once you start that dance you're the one who'll be out on the dance floor. Were it me I'd call. It's a lot easier for me to describe what's going on and usually a lot faster. It's just that under Federal guidelines your rights might not be preserved when using the phone. So it'd be a place to start so you'll know how to direct the rest of your efforts.

Chevrolet Customer Svc
12-23-2012, 11:08 AM
@BeauTie, I apologize on behalf of Chevrolet for you experience with the dealership. I would like to look into this. I’ll be sending you a private message with additional details I’ll need to get on this.

Merry Christmas!

Michelle, Chevrolet Customer Service

BeauTie
12-23-2012, 04:29 PM
@BeauTie, I apologize on behalf of Chevrolet for you experience with the dealership. I would like to look into this. Iíll be sending you a private message with additional details Iíll need to get on this.

Merry Christmas!

Michelle, Chevrolet Customer Service

Hi Michelle,

I am responding to your PM now.

Dalecon
12-23-2012, 05:01 PM
Yay so about a month later my Service ESC light came on several times today. Looks like I get to wake up early on my first day of vacation to make another visit to my dealer. How much you want to bet they get the same error C0710, a problem with the steering wheel position and will just clear it.

Hoping that this will not be an ongoing issue, but will certailny keep you folks update how it goes tomorrow.

DrivenDaily
12-24-2012, 02:54 AM
Wait, the V6 has a steering wheel position sensor as well? I thought only the I4 had it as part of the EPS. I guess it'd make sense so the ECS knows where you've turned the wheel. Hmmm, never thought about it 'til now.

Dalecon
12-24-2012, 04:13 AM
I wasn't exactly sure what it was, but asked the service guy and he said that it was the sensor that would know which way you were trying to steer if in a skif and its trying to correct. So I think its just a part os esc on any vehicle.

Dalecon
12-24-2012, 06:53 AM
Went to dealer this morning and the latest is that the car was throwing up the same error. They are ordering a Steering Angel Sensor (5 business days from US). Apparently its a bit of a job cause they will have to remove the steering colulm but will be glad if that's the fix and I don't have to make monthly visits. Will keep you all posted. Merry Christmas.

greenman
12-24-2012, 11:44 AM
Wait, the V6 has a steering wheel position sensor as well? I thought only the I4 had it as part of the EPS. I guess it'd make sense so the ECS knows where you've turned the wheel. Hmmm, never thought about it 'til now.

Pretty much all cars have SWP sensors now. The brake computer needs the sensor input for traction control & electronic stability control.

BeauTie
01-02-2013, 01:16 PM
I just wanted to follow up on my car and dealership complaint. A big thank you goes out to Michelle Renee, the local Chevrolet/GM representative that posts here on the forums. She listened to my complaint and story, and she escalated the complaint to GM. GM contacted my dealer. The dealer agreed to reimburse me for $431 of the $950 charge (refund labor) because of all the issues I have had with the dealership.

Thank you again Michelle. Between you and Sky (the GM representative), you have made me a happier Chevrolet owner once again.

Dalecon
01-08-2013, 05:21 AM
Took my car in this morning to have the steering position senor replaced, hopefully this will be the last time I need to worry about it :)

Chevrolet Customer Svc
01-09-2013, 09:26 AM
We hope it's smooth sailing from here on out, Dalecon!

Sarah (Assisting Michelle), Chevrolet Customer Service

Chevrolet Customer Svc
01-09-2013, 12:29 PM
You’re too kind, BeauTie! Thank you! You known where to find me in the future so don’t be a stranger.

Michelle, Chevrolet Customer Service

Reallove
02-04-2013, 10:05 AM
My 08 Malibu keeps doing the same thing. My Service Traction/Service ESC light keeps coming on and I have already had my Malibu in the shop a few times over this problem. And let me save you some time and money - DONT let them tell you it's the Brake Pedal Sensor and etc.. because all that has ever done is cost me more money because everytime I get my car back it will act ok for a short while and then the Service Traction/Service ESC lights (along with my brake lights) come back on again.. I found that ALOT of people are having the same problem with their Malibu's - which should be a recall issue because it is definitely dangerous in traffic and could resort to a lawsuit. But I read that this could actually be caused by "terminal fretting corrosion" inside the BCM (body control module) C2 connector. You can read about it on this link
http://www.paulstravelpictures.com/GM-Chevrolet-Malibu-Brake-Pedal-Off-Tail-Lights-On-Repair-Guide/

I have been having this problem for the last 4 months with no resolve. I have been back and forth to the dealer and the first code they received was the traction switch which I replaced. The check engine light came on and then they said it was the map sensor so I was at a point I wanted to drive my 2009 Malibu in the nearest lake. So after reading your post I take my hat off to you because i have been searching and searching for something to help me without continuing to get things fixed and its not fixing the problem!!! Thank you so much for your post I will definitely look into this and hope mine gets resolved. I do hope your problem was fixed. The only problem I did not have was the brake pedial off tail lights. I just the stalling, the esc lights on and the shutting off.

Malibujess
02-19-2014, 11:49 AM
I have problems with my 2011 Malibu LT in regards to the Service Traction/ESC lights. The lights would come off and on arbitrarily until the car started missing a few days later. A day after that, the car quit in the middle of a busy street! It was towed to the dealer and the MAP sensor was replaced. Not three days after it was fixed, the Service Traction/ESC lights came back on again! Beyond frustrated, I contacted the dealer and they had me bring it in right away. Because I had already shut the car down before the call, the lights disappeared. After several days and test drives at the dealer, they can't figure out what's wrong with it. I've been instructed to bring the car in immediately and don't turn it off if the lights come on. Because I have been left in the middle of the road, I am less than confident in my car right now. :(

2010malibult
02-19-2014, 04:06 PM
The service ESC is like the little brother who has to get in on the action. My 2010 over the past 4 years has had issues with the O2 sensors, and every time one went the car wanted me to service the traction control. Last week the ESC was the lone problem. The cars been at Chevy for two days. The tech. said the sensor in the trans. losses communication with the engine control module, and they don't know why. Anyone else experience this?

tascher25
03-15-2014, 03:35 PM
we are having the same problem service traction and esc then battery light and engine light car came to a stop on the freeway!! They are looking at it saying there is no problem ! I am not going to take it back till its fixed our warranty is almost over and we are getting ready to do a big move across the US with 3 kids in the car. I will not risk it

jasko
03-20-2014, 07:43 AM
Good day all. Just got my "certified pre-owned" 2010 'Bu in November. I was driving to work this morning and the DIC went off saying this. I was able to pull over into a parking lot, turn my car off, let it sit a minute, and turned it back on. This did clear it out for now... but now that I searched this topic, it seems to be common here. Hopefully it was a misfire and I won't see it again. Blah.

Dalecon
03-21-2014, 05:14 AM
Just as an update from when I was having the problems. It never actually affected my car, after takign to dealership I drove around with it on until the part came in and said it would only be a problem if the traction control did end up kicking in and relying on it. They switched out the steering wheel position sensor haven't had a problem in more than a year since the work was done.

Chevrolet Customer Svc
03-24-2014, 12:05 PM
Hello jasko,

I understand your concern due to your situation and apologize for the inconvenience. If any vehicle concerns arise in the near future, please let us know. We can assist you while working with your local dealership. We are more than happy to help and can be reached via private message to further discuss your situation.

Sincerely,

Laura M. (assisting)
Chevrolet Customer Care

jasko
03-24-2014, 09:40 PM
Hello jasko,

I understand your concern due to your situation and apologize for the inconvenience. If any vehicle concerns arise in the near future, please let us know. We can assist you while working with your local dealership. We are more than happy to help and can be reached via private message to further discuss your situation.

Sincerely,

Laura M. (assisting)
Chevrolet Customer Care

Thanks for the response. Hopefully it doesn't happen again. If the problem persists, I will reach out to you. :)

ChevyMalibu09LT1
07-19-2014, 05:05 PM
I have a 2009 Malibu lt1 with 206k I had the same issue show up in the gauge cluster what could the issue be?

BillD64
07-24-2014, 01:27 PM
I have a 2009 Malibu lt1 with 206k I had the same issue show up in the gauge cluster what could the issue be?

Traction Control and ESC are functions of the ABS unit. However, if there is a Check Engine Light in conjunction with the two messages you will need to resolve the CEL issue before worrying about the TC and ESC warnings. Sometimes engine codes can cause these warnings since the engine may not be able to do its part in performing the TC and ESC functions. There are several different things that can cause those messages and the solution may not be the same for your car as it was for this one.

You will need to have the codes read by a scanner that can read ABS codes. Once you have the codes you will have a place where you can start diagnosing the problem. Codes don't tell you what to replace but where to start looking.

Bill