USB Port will not work right away in Cold Weather - Page 7 - Chevy Malibu Forum: Chevrolet Malibu Forums
Auto Insurance

» Featured Product
Wheel & Tire Center


ChevyMalibuForum.com is the premier Chevrolet Malibu Forum on the internet. Registered Users do not see the above ads.
Reply
 
Thread Tools Display Modes
Old 04-25-2012, 06:44 PM   #61
PaulEBoy
CMF Rookie Member
2011 Malibu LTZ
Gray
 
Join Date: Apr 2012
Location: North Central Arkansas
Posts: 6
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

@ Michelle & DrivenDaily I have a 2011 LTZ and my issue is the USB port will play a 4gb, 8gb USB drives but will not play (Device Load Fail) the Kingston mini 16gb drive I purchased to reduce the chance of it breaking the port or the USB.
Michelle, I did contact the dealer and replicated the problem and tried the "failing" USB stick in an LTZ on the showroom floor and it loaded & played just fine.
I have been dealing with Chevrolet under Service Request: 71-1049886353.

I have been told, according the to manual "Not all USB Sticks are supported".
That statement is lawyer talk and I have never been told which USB Sticks"are" supported.

That may have been acceptable if the same "failing" stick had not worked in another LTZ. As far as customer satisfaction goes, I was told twice that my Service Request was closed and that was it. I bought the car 11/21/2011 and that is not an acceptable answer and now I am bringing the situation to you.
Regards;
Paul

Last edited by PaulEBoy; 04-25-2012 at 06:46 PM.
PaulEBoy is offline   Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 04-25-2012, 07:22 PM   #62
DrivenDaily
Administrator
2011 3.6/ A6 LTZ
Red Jewel Tintcoat
 
DrivenDaily's Avatar
 
Join Date: Dec 2009
Location: Kentucky
Posts: 9,996
Gallery: 6
Garage
Default Re: USB Port will not work right away in Cold Weather

Well, not sure what to tell you. I have an '11 LTZ. I have a pen drive that didn't work because it had other files on it. I reformatted it (FAT32, not NTFS), reinstalled the music, and it worked just fine.

Since then I bought a SanDisk Cruzer Fit 4GB straight from China. Formatted it and it works just fine. When it's in the USB port it sticks out about 1/8" and looks more like a button on the radio than anything else.

If you're having issues and not getting satisfaction at one dealer, go to another. Be careful, though - when I did I ended up selling my '09 and buying my '11!
__________________

'11 LTZ, born Aug 2010, Fairfax, KS

V6/A6, Red Jewel Tintcoat / Cocoa-Cashmere, Sunroof
Mods: WeatherTech mats, CHMSL Pulser

How-to: LEDs in mirrors :: How-to: 1-Wipe Wash
How-to: Remote express windows up/down


Traded: '09 2LT Black Granite Metallic V6 / A6 at 20,058 miles
Lost: '11 LTZ RJT V6 / A6 in flood at 44K miles
Muffler mod on '09
DrivenDaily is online now   Reply With Quote Quick reply to this message
Old 04-26-2012, 12:59 PM   #63
Chevrolet Customer Svc
Verified Chevy Representatives
 
Chevrolet Customer Svc's Avatar
 
Join Date: Aug 2010
Posts: 2,641
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

Quote:
Originally Posted by PaulEBoy View Post
@ Michelle & DrivenDaily I have a 2011 LTZ and my issue is the USB port will play a 4gb, 8gb USB drives but will not play (Device Load Fail) the Kingston mini 16gb drive I purchased to reduce the chance of it breaking the port or the USB.
Michelle, I did contact the dealer and replicated the problem and tried the "failing" USB stick in an LTZ on the showroom floor and it loaded & played just fine.
I have been dealing with Chevrolet under Service Request: 71-1049886353.

I have been told, according the to manual "Not all USB Sticks are supported".
That statement is lawyer talk and I have never been told which USB Sticks"are" supported.

That may have been acceptable if the same "failing" stick had not worked in another LTZ. As far as customer satisfaction goes, I was told twice that my Service Request was closed and that was it. I bought the car 11/21/2011 and that is not an acceptable answer and now I am bringing the situation to you.
Regards;
Paul
Thank you for the case number. Please, allow me through Tuesday, 5/1/12, to exhaust my resources about this. Also keep in mind, I can't guarantee anything, but I will thoroughly look into this for you.

Michelle, Chevrolet Customer Service
__________________

Available Monday-Friday

Chevrolet Customer Svc is offline   Reply With Quote Quick reply to this message
Old 05-08-2012, 11:58 AM   #64
PaulEBoy
CMF Rookie Member
2011 Malibu LTZ
Gray
 
Join Date: Apr 2012
Location: North Central Arkansas
Posts: 6
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

I am trying to be patient and have held off until this afternoon May 8th before posting this. I have not received any feedback on the above problem and would like at least a reply to this post as to a current status of the problem.
Regards;
Paul
PaulEBoy is offline   Reply With Quote Quick reply to this message
Old 05-09-2012, 09:45 AM   #65
PaulEBoy
CMF Rookie Member
2011 Malibu LTZ
Gray
 
Join Date: Apr 2012
Location: North Central Arkansas
Posts: 6
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

Well, this is the "answer" I received. I didn't know enough to check my message folder where this was hidden. As you can see Customer Satisfaction continues to be very high on GM/Chevrolet list of priorities.


Dear Mr. Polanek,

Thank you for your patience as we researched your situation with your Malibu and the case.

Upon further research about your case, we will be standing behind the decision of the specialist who was working with you on this. They have followed the proper steps in this and we are not able to replace the USB since this device doesn't support all drives that are plugged into it. If you would like more information about this, you will want to contact the Service Department at the dealership.

If you have new developments in the future with this please, don't hesitate to contact us for updates.

Michelle, Chevrolet Customer Service
__________________
Chevrolet Customer Service
PaulEBoy is offline   Reply With Quote Quick reply to this message
Old 05-09-2012, 02:33 PM   #66
PaulEBoy
CMF Rookie Member
2011 Malibu LTZ
Gray
 
Join Date: Apr 2012
Location: North Central Arkansas
Posts: 6
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

How can this person have his "head"/radio replaced and my issue is denied?

03-20-2012, 09:29 PM #5
JimboJones
CMF Rookie Member
2011 Malibu 2LT
Black Granite

Join Date: Oct 2011
Posts: 6
Gallery: 0
Re: USB STICK Drive Size
I know the manual has info in it about the size/type of USB sticks but I have found from trying several sticks that it is not compatible with a lot of brands. There also seems to be a problem with the leads that read your stick. I had my head unit replaced because it was not reading any of the popular brand of USB sticks, and would only read a compatible USB stick if I put it slowly half way into the socket. The new head unit is no better in terms of compatibility but it reads my compatible USB sticks most of the time now. Not sure if this helps you but just be aware that it has very limited compatibility.
Last edited by DrivenDaily; 03-22-2012 at 05:04 AM. Reason: Language
PaulEBoy is offline   Reply With Quote Quick reply to this message
Old 06-13-2012, 06:57 AM   #67
PaulEBoy
CMF Rookie Member
2011 Malibu LTZ
Gray
 
Join Date: Apr 2012
Location: North Central Arkansas
Posts: 6
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

My issue has been resolved, not, I may add with any assistance from GM personnel.
A Scandisk Cruz FIT 16gb thumb drive works fine in my USB port. I researched this and found another entry with the same problem I was having and the referenced thumb drive fixed their problem, so for the money I tried it.
I am really dissatisfied that GM could not issue some guidance on which drives work. I guess it must be cheaper to let the customer find out how to make a feature that we paid for work in our vehicle. This process also makes work for GM support personnel who then can't/won't tell the customer which USB drives have worked for customers in a similar situation. Word of mouth advertising.
PaulEBoy is offline   Reply With Quote Quick reply to this message
Old 01-02-2013, 07:00 PM   #68
dogbone1
CMF Rookie Member
2012 Malibu 1LT
Silver
 
Join Date: Jan 2013
Posts: 1
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

I just bought a used 2012 1LT. I am having the same issue with the USB not working/recognizing my iPhone. It is definitely intermittent and only after I start my car. I bought the car on the end of the world (12-21-12) so its been cold ever since I bought it. I'm trying to narrow it down but I noticed if I turn the car off and back on it will work. I have started to notice it doesn't work when I use RS (I use it everyday in the morning). It happened in the evening also after the car was sitting for a few hours and it was 30 degrees out. We used RS that time and it didn't work. So the common theme for me, that I've noticed, is the RS. I'm going to launch an investigation and see if simply using the key to start the car will help any.
dogbone1 is offline   Reply With Quote Quick reply to this message
Old 01-03-2013, 09:19 AM   #69
Chevrolet Customer Svc
Verified Chevy Representatives
 
Chevrolet Customer Svc's Avatar
 
Join Date: Aug 2010
Posts: 2,641
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

Quote:
Originally Posted by dogbone1 View Post
I just bought a used 2012 1LT. I am having the same issue with the USB not working/recognizing my iPhone. It is definitely intermittent and only after I start my car. I bought the car on the end of the world (12-21-12) so its been cold ever since I bought it. I'm trying to narrow it down but I noticed if I turn the car off and back on it will work. I have started to notice it doesn't work when I use RS (I use it everyday in the morning). It happened in the evening also after the car was sitting for a few hours and it was 30 degrees out. We used RS that time and it didn't work. So the common theme for me, that I've noticed, is the RS. I'm going to launch an investigation and see if simply using the key to start the car will help any.
We apologize for your frustrations with the issue of syncing your iPhone. We have a special department that can contact you in regards to any concerns with the infotainment system. You can also contact your dealership to see why you are having a difficult time doing this. Please let us know any outcomes.

Brandon (assisting Michelle)
Chevrolet Customer Service
__________________

Available Monday-Friday

Chevrolet Customer Svc is offline   Reply With Quote Quick reply to this message
Old 01-03-2013, 10:54 AM   #70
thegrimm
CMF Rookie Member
2011 Malibu 2LT
RED
 
thegrimm's Avatar
 
Join Date: Jan 2011
Posts: 12
Gallery: 0
Default Re: USB Port will not work right away in Cold Weather

@dogbone1, try this work around that was posted by EnvoyBu at the start of the thread:

"I've learned to plug the iPod in, keep the door open, and keep pressing unlock until you get the green battery charging thing on the iPod itself. Then start the car immediately, and it should work. It's frustrating. I know."

Believe it or not this does work but it does make me believe that the issue is software/computer based and that cold temperatures just seem to trigger the problem and cycling the door locks must send some sort signal / code that some how changes the conditions or the amount of power going to the head unit. It is truly an annoying bug but not something GM is unaware of given the number of people having the issue.
thegrimm is offline   Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply


Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Chevy Malibu Forum: Chevrolet Malibu Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
No cold A/C and temp Gage on Cold ZR1 Problems/Service Issues/Troubleshooting (Generation 7) 27 07-26-2011 10:19 PM
4 cylinder hesitating in hot weather Richard Problems/Service Issues/Troubleshooting (Generation 7) 8 09-04-2010 08:54 AM
Weather Stripping Jason464 Problems/Service Issues/Troubleshooting (Generation 7) 1 07-31-2010 08:06 PM
Cold Weather FM Radio Problem barhoc11 General Discussion (Generation 7) 5 02-03-2009 03:15 PM

Powered by vBadvanced CMPS v3.2.2

All times are GMT -7. The time now is 04:09 PM.



Powered by vBulletin®. Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Garage Plus vBulletin Plugins by Drive Thru Online, Inc.
The Chevy Malibu Logo, Chevy Malibu Typeface and Chevy Logo are Trademark General Motors. We are in no way affiliated with General Motors, we are simply an enthusiasts' site.