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Old 12-03-2012, 01:54 PM   #1
nu213malibu
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Default 2013 Malibu - remote start doesn't work!

Hello All!

I purchased this 2013 2LT Malibu about a month ago. I recently tried using the remote start feature on the key fob, but nothing happens! I called the dealer, they said hold the button down for 30 seconds and make sure the vehicle was locked. I tried that, but it is still not working! I'm going to take to my local dealers, but I was wondering if anyone else has experienced this?

Thanks!
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Old 12-03-2012, 04:41 PM   #2
nutcrunch
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Default Re: 2013 Malibu - remote start doesn't work!

Did you make sure you pressed the lock button on the car remote and then press and hold the start button until it starts?

from the manual...
Quote:
Conditions in Which Remote Start
Will Not Work
The remote vehicle start feature will
not operate if:
. The key is in the ignition.
. The hood is not closed.
. The hazard warning flashers
are on.
. The malfunction indicator lamp
is on.
. The engine coolant temperature
is too high.
. The oil pressure is low.
. Two remote vehicle starts, or a
single remote start with an
extension, have already
been used.
. The vehicle is not in P (Park).
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Last edited by nutcrunch; 12-03-2012 at 04:44 PM.
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Old 12-04-2012, 06:37 AM   #3
tygriff
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Default Re: 2013 Malibu - remote start doesn't work!

Also if the vehicle 'thinks' any of its doors are open.

I had this issue on my 2010 Malibu. They needed to change the sensor that monitors that the door is open/closed.
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Old 12-04-2012, 07:16 AM   #4
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Default Re: 2013 Malibu - remote start doesn't work!

@nu213malibu, I’m sorry to read about your situation with the remote start option on your new Malibu. We realize this is something that you don’t expect to have happen when purchasing a brand new vehicle.

I haven’t heard or read of others experiencing this with the 2013 model year.

Please, let me know how things go at the dealership when you take it in.

Michelle, Chevrolet Customer Service
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Old 12-04-2012, 10:13 AM   #5
nu213malibu
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Default Re: 2013 Malibu - remote start doesn't work!

Thank you everyone for your replies! I called the dealership yesterday and asked them about this. The Dealer stated I need to ensure the car was locked, which I did push the lock button the alarm was set. Then the Service guy at the Dealership told me to hold the remote start button for 30 seconds. I held it for about a minute and it still didn't work.

I'll going to Dealer today... I'll follow up and let everyone know how it went.
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Old 12-04-2012, 10:16 AM   #6
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Default Re: 2013 Malibu - remote start doesn't work!

Yea be sure and let us know in case the same thing happens to one of us later. So far thankfully our remote start has worked right everytime we went to use it.
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Old 12-04-2012, 10:17 AM   #7
nu213malibu
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Default Re: 2013 Malibu - remote start doesn't work!

Michelle -
Thanks for your comments! I haven't told my Wife yet that this 30+ thousand dollar vehicle has a problem already and it's not even a month old! She would absolutely freak out!!

Hopefully it's something that they can fix real quick, and it's it's not something that's going to be a long-term issue!
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Old 12-04-2012, 01:31 PM   #8
nutcrunch
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Default Re: 2013 Malibu - remote start doesn't work!

Hey don't feel bad, when we got our car I discovered the key wouldn't work in the door lock and sometimes the door lock switch wouldn't act right either to lock the car.
Come to find out there was a service bulletin on that and the wrong door rod parts were installed from a different car.
They fixed it and we have had no problems since.
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Old 12-04-2012, 09:14 PM   #9
nu213malibu
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Default Re: 2013 Malibu - remote start doesn't work!

Took the car to the local Dealer... The Service Advisor didn't have a clue how to get it to work. So he typed up the work order, and I prepared to go sit in the Customer Lounge. Just as I was going to sign the work order, the Porter stated was familiar with Remote Start and asked if he could take a look. "Sure" I replied!

After about 3-5 minutes, the Porter got it working! When I asked how, he tried to explain, but couldn't! After another 5 min or so, he was able to repeat how he did it.

Here's the magic:

-Press the lock button twice
-Hold the Remote start button (caution lights should flash)
-Engine starts!

Never doubt the power of the Porter!
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Old 12-04-2012, 09:24 PM   #10
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Default Re: 2013 Malibu - remote start doesn't work!

Glad you got it figured out and its working for you now...........:-) I recommend that all 2013 Bu owners try out and play with the Onstar mobile app. I just set it up on my iphone and its pretty cool. I'll test out the remote start from my phone tomorrow.
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