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Old 03-28-2011, 04:35 PM   #1
Hondatrw
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Default CD/Radio F0 Disc Error

My 2010 Malibu has a OK radio and CD player. I've made at least 10 MP3 CD's and they all play just fine. About 2 months ago I downloaded 150 various tunes from Amazon, and iTunes. I ended up with 106 on the disc. Mostly Amazon tunes, some iTunes, and some of my own from other audio and mp3 discs.

This disc plays on every device I have in my house. It also plays in our Honda Civic, and my sons Honda Element, as well as 2 other Chevrolet Impalas. This disc will also play all but 5 tunes in my Malibu. That is the problem. After 24 tunes I get a F0 error, and the disc is ejected. My radio says “Check CD”.

I have tried burning the disc on another computer, but I get the same bad results.

I have altered the text included in the file name and that does make a difference. A MP3 file that caused a F0 error did not give a FO error after most of the file text and file picture was removed.

I've burned many CD's trying to figure this out, and have come to the conclusion that the Malibu’s have a problem with it's radio/CD player. My radio was replaced under warranty but still has the same exact problem. The dealer verified this by trying the disc on a similar Malibu, and the CD was ejected.

GM is committed to resolving my issue, and I have every reason to believe they will.

I'll post a followup as to exactly what went wrong with the CD Radio and why it ejects CD's and gives the F0 error.
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Old 03-30-2011, 08:03 AM   #2
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Default Re: CD/Radio F0 Disc Error

I call this the error of death. It's nice to know that the head unit is spitting the cd out at least. In past years, head unit and cd changers would not know what to do with the error and your CDs would be stuck in there and you would have to wait to have them sent back to you. I'm not sure what causes this error but it happens with store bought CDs as well.

I'm interested in your updates.
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Old 03-30-2011, 08:51 AM   #3
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Default Re: CD/Radio F0 Disc Error

Hondatrw,

I have read your post about your head unit. Thank you for posting all this information. I look forward to reading the most recent update from you.

Michelle P., Chevrolet Customer Service
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Old 03-30-2011, 02:43 PM   #4
Hondatrw
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Post Re: CD/Radio F0 Disc Error

Nice to hear from you Michelle. My radio problem has me pulling my hair out (whats left of it). I think there is something special about Malibu CD radios. This may be a laser or software issue. I'm sure it's not the CD's. They play every where else except a 2009 Ford Truck 6 CD changer radio, and that radio is much worse than mine, and 3 other Malibu CD factory radios.

The 2010 Malibu radio has a CD F0 error issue. I believe the problem is in the text file display decoding portion of the player software. I took one of the files that gives the F0 error and removed all the text data in the file except a name like "test file" to identify the problem mp3 file, and the file played with no error. I know it's the radio. A firmware upgrade of some kind may fix this issue, but i don't know for sure. That kind of thing is above my pay grade.

Thanks for the reply Michelle
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Old 04-08-2011, 02:29 PM   #5
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Default Re: CD/Radio F0 Disc Error

I just got off the phone with the GM rep in Argentina. I was politely told that they understood my problem. There is a problem with the head unit laser eye, and I should use a different kind of CD. There is nothing they can do even though 3 Malibu radios would not play the CD in question. I use HP Light-Scribe discs exclusively, and see no reason to change, because the discs in question play just fine in all other auto CD players I have tried except 1 in a Ford F150.

The radio is defective and they will not replace it. This is exactly why I left GM 20 years ago, and I believe I will buy my next car in a Honda or Toyota Showroom.

I really like the Malibu, but I will not be buying a GM car ever again. I had every intention to buy a Equinox, but not now. They do not stand behind their customers, and I don't like talking to a person in Argentina about service when this country just spent a ton of money bailing out GM so they can outsource customer service.

I expect all Malibu radio head units have a problem and are bad, and you need to fix them period.

One very disappointed customer.
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Old 04-09-2011, 10:58 AM   #6
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Default Re: CD/Radio F0 Disc Error

Dear Hondatrw,

I appreciate the time that you have spent to let us know an update about your situation. Would you mind providing me with your case number? I would like to look into this further for you.

Sincerely,
Michelle P., Chevrolet Customer Service
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Old 04-10-2011, 07:11 AM   #7
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Default Re: CD/Radio F0 Disc Error

With all the conversations I had with Chevrolet about my cd radio problem the one thing I do not have is the original cac case #. I do have a new cac case # because I felt the original case was over, but I'm not satisfied with the result. The new # is Service Request number 71-850030233. From that # I would think you could see my history and conversations with Chevrolet about this issue and any other issues I have had. I only got 1 email that gives you a case # and if you don't save it their is no way I know of to retrieve it. All other contact I had with Chevrolet was over the phone to wherever in Argentina.

I'm not upset at the service worker in Argentina. They only follow a script and the rules sanctioned by GM. My dealer did a great job helping me with the problem so far. My problem is the same as it was 20 years ago. When the Chevrolet bureaucracy stumbles into a situation there they need to go the extra mile they fail, and drop their customers in the trash. " Sorry Mr Wahl, we know their is a problem, but we can't help you so go away" . That's exactly what I was told by GM. The radio in question has a defect, and needs to be repaired or replaced with a radio that works. It's that simple.

I really appreciate that you are taking the time to look into my case Michelle P, but I don't think anyone can help me with this problem. The new GM is the same as the old GM from where I sit. Chances are that to get my radio problem really fixed, I'll need to get a aftermarket radio at my expense.

I really love my Malibu, and love to boast about it, but I can't do that any more after this .
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Old 04-10-2011, 07:46 AM   #8
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Default Re: CD/Radio F0 Disc Error

Final results on my F0 problem

At this point I can say with confidence that the issue involving the F0 error in my radio and 2 other Malibu radios is caused by the radio laser or the software that runs the radio. I created a disc that actually plays all the tunes by removing all text data in the file except for a name, and all other information including album pic information and year/track info from the file using iTunes. I should not need to make changes like this to files for the files to be read by any MP3 CD player. I am also using the same HP Light Scribe discs I have been using all along.

I was not able to find out what F0 actually means, but I suspect the error code is a way for the player to say it can't read a character, has a text buffer problem, or the software just can't function. It was never the music file itself, it was the text decoding that caused the problem. The only real fix for this is to replace the head unit with a known good head unit.


I learned that other CD radios that have multiple CD changers can have a similar issue when a CD jams or can't be ejected, causing the player to give a F0 error. The only real fix for that is to replace the head unit.

I made the deck work but it's still broken. I hope this information helps any of you that have the F0 error of death.
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Old 04-12-2011, 03:35 PM   #9
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Default Re: CD/Radio F0 Disc Error

Another new twist to the CD saga. As I stated before the dealer replaced my factory radio with a reconditioned unit. That's OK I guess as long as it fixed the problem, which it did not.

Last weekend it was 70 + degrees out where I live. All of a sudden I heard a strange noise like a relay firing when I used the turn signal, then it was rattling to beat the band. the sound was not adjustable with the radio volume. I'm getting some kind of feedback through the left front speaker.

What have I done to myself. Chances are the new (refurbished factory radio has a problem. Have I opened Pandora's box by having my radio replaced. I have the feeling I will be replacing the factory radio with a new high end head unit if I want to hear quality sounds in my car ever again.

This should be interesting.
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Old 04-13-2011, 05:43 AM   #10
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Default Re: CD/Radio F0 Disc Error

Quote:
Originally Posted by Hondatrw View Post
I just got off the phone with the GM rep in Argentina. I was politely told that they understood my problem. There is a problem with the head unit laser eye, and I should use a different kind of CD. There is nothing they can do even though 3 Malibu radios would not play the CD in question. I use HP Light-Scribe discs exclusively, and see no reason to change, because the discs in question play just fine in all other auto CD players I have tried except 1 in a Ford F150.

The radio is defective and they will not replace it. This is exactly why I left GM 20 years ago, and I believe I will buy my next car in a Honda or Toyota Showroom.

I really like the Malibu, but I will not be buying a GM car ever again. I had every intention to buy a Equinox, but not now. They do not stand behind their customers, and I don't like talking to a person in Argentina about service when this country just spent a ton of money bailing out GM so they can outsource customer service.

I expect all Malibu radio head units have a problem and are bad, and you need to fix them period.

One very disappointed customer.
As long as it's not Nissan or Infiniti, as you will still get the error with them too.
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