How to handle "the survey" - Chevy Malibu Forum: Chevrolet Malibu Forums
 
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post #1 of 3 (permalink) Old 10-12-2010, 06:50 AM Thread Starter
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How to handle "the survey"

I picked up my car about a week and a half ago. It is OK, but I have a nitpick list of complaints and a couple of things that I am just not happy with. The car sat in the showroom for a few weeks and a had a lot more traffic than a car that is brand new from the lot. This led to a couple of worn items.

A couple of days after picking up the car, my saleman called to check on things and remind me of the survey. SINCE HE ASKED, I gave him my list of annoyances. He told me he wanted me to be satisfied with the car and would call me back. I never heard back from him.

So, how should I handle this? Normally, I would fill out Completely Satisfied even after giving him a hard time, but this ticked me off. How do you not follow up at all?

I am bringing my car in for a couple of service items next week and will probably bump into him then.
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post #2 of 3 (permalink) Old 10-12-2010, 07:28 AM
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Re: How to handle "the survey"

If your not happy, rip them a new one in the survey. Be honest, that is what I do. You might end up with a phone call then.




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post #3 of 3 (permalink) Old 10-12-2010, 11:03 AM
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Re: How to handle "the survey"

I had the same problem

I didn't notice the the trunk had a ton of scratches till a few days after I bought mine
There was even a dent on the rear fender
and around the ignition it was rrrreally dirty

They cleaned it for me but they didn't believe the part about the damages
good thing I got rear ended and that stuff got fixed

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