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Discussion Starter · #1 · (Edited)
I bought a 2010 Malibu from a dealership about a month ago, and when I hit the on star button to connect to bluetooth, the onstar responds “pardon? You can say things like.. phone..bluetooth..” etc. It recognizes all other commands that i have tried but when I say bluetooth it has a hard time understanding me. I called customer service and they were as stuck as I was. It’s preventing me from connecting my phone in the first place to experience the hands free feature of the car. I saw an earlier post in ‘09 resolving this same issue but the youtube video left on the post is no longer available. Just posting to see if I could circle back and get this issue resolved again????
Here’s the older post for reference
 

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2011 Malibu LTZ 3.6L V6 Red Jewel Tintcoat
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One thing that might be slowing you down from connecting to BT is if there are already a number of phone numbers paired. Remove them all and yours will pair faster.

Don't use On* button to pair. Use the large button on the RH steering wheel controls. Hold it in for about 5 seconds, then say Bluetooth.
 

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Discussion Starter · #3 ·
One thing that might be slowing you down from connecting to BT is if there are already a number of phone numbers paired. Remove them all and yours will pair faster.

Don't use On* button to pair. Use the large button on the RH steering wheel controls. Hold it in for about 5 seconds, then say Bluetooth.
Okay. I will try to unpair the devices. Also, I am using the button on the steering wheel to access bluetooth, sorry if I wasn’t clear.
 

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Okay. I will try to unpair the devices. Also, I am using the button on the steering wheel to access bluetooth, sorry if I wasn’t clear.
OK, that's definitely more clear. The On* button is on the mirror.

After saying "Bluetooth", say "Help" and you will hear a list of commands you can use.
 

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Discussion Starter · #5 ·
OK, that's definitely more clear. The On* button is on the mirror.

After saying "Bluetooth", say "Help" and you will hear a list of commands you can use.
Right so, when I say the command for bluetooth. It’s the only command not understood. I tried saying it slowly, fast, etc. But I will remove the devices and see if there are any changes.
 

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When you hold the button for several seconds and let go, do you hear a voice say, "Ready"? If not, then do one more test. Turn the stock radio on and use the Vol + and Vol - keys and see if the volume changes. If not, then you may have a 1LT with a different steering wheel that what came stock.

The best way to find out is to use a free VIN decoder and it should be able to tell you the features that your car was built with. I had a 2009 2LT and it had BT. Just saying it's an "LT" doesn't necessarily mean that it has BT.
 

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Discussion Starter · #7 ·
When you hold the button for several seconds and let go, do you hear a voice say, "Ready"? If not, then do one more test. Turn the stock radio on and use the Vol + and Vol - keys and see if the volume changes. If not, then you may have a 1LT with a different steering wheel that what came stock.

The best way to find out is to use a free VIN decoder and it should be able to tell you the features that your car was built with. I had a 2009 2LT and it had BT. Just saying it's an "LT" doesn't necessarily mean that it has BT.
I definitely do have BT. And the voice command does say “ready” and “say a command” when I press it.
 

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See if your personalization language has been changed.

Hold both lower buttons on the left SWC for several seconds, then let go.
 
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