[majolie]

I bought a 2010 Malibu from a dealership about a month ago, and when I hit the on star button to connect to bluetooth, the onstar responds “pardon? You can say things like.. phone..bluetooth..” etc. It recognizes all other commands that i have tried but when I say bluetooth it has a hard time understanding me. I called customer service and they were as stuck as I was. It’s preventing me from connecting my phone in the first place to experience the hands free feature of the car. I saw an earlier post in ‘09 resolving this same issue but the youtube video left on the post is no longer available. Just posting to see if I could circle back and get this issue resolved again????
Here’s the older post for reference

Bluetooth Command Not Recognized?

Well after I discovered my 09 is Bluetooth capable I tried to pair my phone with my car. I'm following the steps in my owners manual however the second step is to say "bluetooth" after the system says "ready". When I say "bluetooth" the system responds with "pardon??". Without having the system...

www.chevymalibuforum.com

 

[DrivenDaily]

One thing that might be slowing you down from connecting to BT is if there are already a number of phone numbers paired. Remove them all and yours will pair faster.

Don't use On* button to pair. Use the large button on the RH steering wheel controls. Hold it in for about 5 seconds, then say Bluetooth.

 

[majolie]

One thing that might be slowing you down from connecting to BT is if there are already a number of phone numbers paired. Remove them all and yours will pair faster.

Don't use On* button to pair. Use the large button on the RH steering wheel controls. Hold it in for about 5 seconds, then say Bluetooth.

Okay. I will try to unpair the devices. Also, I am using the button on the steering wheel to access bluetooth, sorry if I wasn’t clear.

 

[DrivenDaily]

Okay. I will try to unpair the devices. Also, I am using the button on the steering wheel to access bluetooth, sorry if I wasn’t clear.

OK, that's definitely more clear. The On* button is on the mirror.

After saying "Bluetooth", say "Help" and you will hear a list of commands you can use.

 

[majolie]

OK, that's definitely more clear. The On* button is on the mirror.

After saying "Bluetooth", say "Help" and you will hear a list of commands you can use.

Right so, when I say the command for bluetooth. It’s the only command not understood. I tried saying it slowly, fast, etc. But I will remove the devices and see if there are any changes.

 

[DrivenDaily]

When you hold the button for several seconds and let go, do you hear a voice say, "Ready"? If not, then do one more test. Turn the stock radio on and use the Vol + and Vol - keys and see if the volume changes. If not, then you may have a 1LT with a different steering wheel that what came stock.

The best way to find out is to use a free VIN decoder and it should be able to tell you the features that your car was built with. I had a 2009 2LT and it had BT. Just saying it's an "LT" doesn't necessarily mean that it has BT.

 

[majolie]

When you hold the button for several seconds and let go, do you hear a voice say, "Ready"? If not, then do one more test. Turn the stock radio on and use the Vol + and Vol - keys and see if the volume changes. If not, then you may have a 1LT with a different steering wheel that what came stock.

The best way to find out is to use a free VIN decoder and it should be able to tell you the features that your car was built with. I had a 2009 2LT and it had BT. Just saying it's an "LT" doesn't necessarily mean that it has BT.

I definitely do have BT. And the voice command does say “ready” and “say a command” when I press it.

 

[DrivenDaily]

See if your personalization language has been changed.

Hold both lower buttons on the left SWC for several seconds, then let go.