[cerbomark]

I just joined the site here with my new 08 LTZ. But this last week was not a good purchasing experience. I brought the (First) new car home and after three days found out it was hit and repaired in the right rear door, quarter and 1/2 the rear bumper painted. I detail cars part time and have been car crazy like most if you for decades. I live 225 miles from the dealer I bought from cause I moved and have bought 5 cars from this dealer including a Corvette, and two Silverados. So after a few days of over the phone bickering they located another one identical other than a later build date and I made the swap. I told them I d probably contact NJ Consumer Affairs to file a compplaint anyway because of the treatment I got from them. They are looking at a large fine for this violation. You think they would have given me something to go away quiet but they really didn t. My opinon would be to stay away from Paramus Chevy, NJ.

 

[pwinskey]

How did you find out it was wrecked? Did they own up to it finally? That really is poor on their part and I would complain too if they had prior knowledge.

 

[cerbomark]

they had to own up. I saw finerprints under the clearcoat. Under certain light i could see the repair area was just not the same as the factory paint. I then took it to a body shop and he showed me everything that was not factory painted. They tried to say they forgot the form to notify me cause of a paperwork error.

 

[pwinskey]

Well someone would be paying for the gas to and from these shisters and then they would throw in some all weathermats, oil change etc.. Did you threaten to sue them?

 

[pwinskey]

Oil changes at a dealer closer to you that is!! I would be very, very angry. They did not forget they just hoped someone would be so thrilled to have a new car they would not notice!!

 

[cerbomark]

just typed a letter to the top guy at the dealership and my next call will be to the NJ Division of Consumers Affairs after I give him a few days to think about it.

 

[bignick]

if its under $2000 in repairs they don't have to report it.

 

[pwinskey]

I had no idea! That is really good information to know.

 

[cerbomark]

if its under $2000 in repairs they don't have to report it.

It s a $1000 in NJ they have to notify you. I already spoke to an investigator.

 

[DOACanada]

cerbomark - WOW - Sorry to hear about the bad experience. At least you got a brand new car now....Anything else of course is fringe, but damn they should be doing something!

 

[CuriousC]

Excuse my ignorance on the subject, but what the dealer did to you sounded illegal.

 

[cerbomark]

Excuse my ignorance on the subject, but what the dealer did to you sounded illegal.

yes, New Jersey Consumer Law requires them to have you sign a disclosure that you were notified of the damage.

 

[DOACanada]

cerbomark - Are you thinking of persuing legal action if they don't adequately compensate you?

 

[CuriousC]

yes, New Jersey Consumer Law requires them to have you sign a disclosure that you were notified of the damage.

You should report this dealer to GM, I don't think they will like what this dealer is doing.

 

[FenwickHockey65]

If you don't like what the dealer did, then give them a bad score on their survey. It goes straight to GM, and anything less than "Completely Satisfied" means that the dealer failed. Consequences against the dealer will result.

 

[CuriousC]

If you don't like what the dealer did, then give them a bad score on their survey. It goes straight to GM, and anything less than "Completely Satisfied" means that the dealer failed. Consequences against the dealer will result.

If that's the case why does GM still have a good supply of crappy dealers?

 

[cerbomark]

sent a letter to deaL yesterday to put in writing my dis pleasure with them. Saving the state for next. Don t think there s anything to gain with a lawyer at this point but maybe I ll check.

 

[FenwickHockey65]

If that's the case why does GM still have a good supply of crappy dealers?

Must be around your areas...my GM dealers are awesome. Never given any of them a bad survey.

 

[CuriousC]

Must be around your areas...my GM dealers are awesome. Never given any of them a bad survey.

Actually I have yet to visit a GM dealer in my area. When we were shopping for our last vehicle (This was in New York) we checked out a Cadillac dealership (Looking at a SRX) and the sales people didn't even look at us. The last GM vehicle our family owned 30 years ago was a Chevy and they had absolutely terrible customer service. This was a long time ago, but many of the dealers I been to (GM/Non-GM) had really bad customer service.

The best customer service I have seen so far was a Mercury dealer. I just hope when it comes time to buy the Malibu I can find a decent dealer, this is one of my concerns.

 

[lilbug]

I have to drive 60 miles to get a decent dealership and even then it depends on who you talk to.