[Marshmellow_Malibu]

Well I made a post here a few weeks ago about my car dying. Heres a little recap, my cars headlights wouldn't shut off and my car died three times even though my headlamps were always set to auto. I brought it to the dealership which said that the GuidePoint in my car was tapped into my pink wiring harness which was for my DRLs, the dealer said to call GuidePoint for a refund.

Called GuidePoint, talked to the supervisor who said they are not the ones who should be contacted for a refund, that i should call a place called MyCorps or something like that. I called MyCorps who then says that they are not the ones to hand out a refund that the dealer should give me a refund since i got it from the dealer. I called the dealer and they said they will look into it and for 4 days now they haven't called me back about the issue. I plan on calling again tomorrow to see whats going on but does anyone have any advice? who do you think should be giving me a refund? i bought it from the dealer so should they be the ones giving me the refund or is it GuidePoint because they screwed up? I spent 800 dollars on that crap and i dont wanna be left with nothing since tha could've been 800 dollars of gas in my car instead.

 

[purplemyst79]

If it was a dealer installed accessory, then they should be responsible for proper installation, and the problems a wrong installation causes. If once it's installed right - the actual service/ equipment doesn't work then I would expect GuidePoint to take care of the issues.

If the dealer installed it maybe the Chevrolet customer service can help to get them to straighten things out. The 800 number should be in your owners manual/ paperwork

 

[maliblu]

I'd say the dealer is the one who sold you the defective item. They're culpable for seeing that you receive a properly working vehicle.

 

[BillD64]

You may need to make some more phone calls. Did the dealer's service organization actually do the install or did the sales deparment send it to some other shop? Two different organizations that are separate profit centers and often do not play well together. You just may be talking to the wrong people. Were the installation instructions correct for a Malibu?

Bill

 

[Marshmellow_Malibu]

well the dealer told my dad to schedule an appointment through them to have the system installed, i got it about 2 weeks later and the install guy came directly to my house to put it in, and also when i was at the dealer talking about the problem the guy i was talking to said the installer spliced my pink wiring harness for my DRLs, so i guess this would be from the dealers service department, correct? no other shop was ever involved in this, strictly the Chevy Dealership

 

[BillD64]

well the dealer told my dad to schedule an appointment through them to have the system installed, i got it about 2 weeks later and the install guy came directly to my house to put it in, and also when i was at the dealer talking about the problem the guy i was talking to said the installer spliced my pink wiring harness for my DRLs, so i guess this would be from the dealers service department, correct? no other shop was ever involved in this, strictly the Chevy Dealership

Not necessarily. I don't know of any dealer service organization that sends techs on house calls. Sounds to me like they hired an installation company that specializes in these types of installations. As I said before the Sales Department is a different profit center than the Service Department. Most of the time one does not know what the other is doing. That is why you can order a Chevy from one dealer and have it drop shipped from the factory to a different dealer's service department anywhere in the country for delivery. Get the good price from a high volume dealer and have it delivered through the SOB that wouldn't give you a good deal.

Talk to the Sales Department and see what they say.

Bill