I am a MA resident.
I bought the 2011 Malibu LS 2.4L mid-January with less than 12 miles. Today, after fighting off the denial and disappointment, I had to drop it off at the dealership because of what seemed to be a major problem with the transmission. Luckily the dealership was on the way. This is my second malibu. My first was a 1999, and i bought it used with 53,000 miles. I didn't have a single problem with the 99 until well into the high 70,000 mile mark. My first payment is not even due yet, and the Brand New Mailibu is in for repairs?!?!?! Any advice or insight would be much appreciated.
The dealership is sticking to the, "that's what the warranty is for" line and they are really showing their true colors. I have found a rare few instances where the dealership is concerned enough about their customer (particularly repeat customer's) that they step-up and allow a switch. I fully understand the concept of warranties as well as the risks I took in making a new car purchase - that being said, the dealership should take the reins and handle the problem with GM, rather than tell their customer "it's not our car, we just sold it to you." . This is turning into a total disaster. The car has been in the shop 3 days now. No complete diagnosis, just that they think it might be the main seal. I don't want this car - and the dealership is acting like I am crazy?!?! Not even 3000 miles, I just made my first payment while my new car is currently disassembled in the shop. Is it nuts to think they should get me a new car to replace this one? I would think they would rather a satisfied, repeat customer, rather than forcing me to pursue Lemon law which will make nobody happy. This is my second Malibu from this dealership - what chance do I have for a replacement? Do you have any recommendations for other avenues to pursue? Could you provide a contact for the NE region?
3 days in the shop, towed to a transmission specialist, still no complete diagnosis after 3 full business days! Also, they have disassembled my entire car, less than 45 days after purchase - this is unacceptable to me - as a customer.
Thank you for any help you can provide.