The court dates were for lemon law. I understand that we didn't need to go court and these things are usually settled on but having a lawyer in the family means that I get special attention. I had numerous problems with the car besides the thing squealling like a stabbed pig (windows rattling, interior coming apart, very hard and jerky shifts, traction control not working) all of which were passed off by GM once I made a few visits to the 2 dealers in my area. They told the two dealerships not to work on my car until a "real" problem occured. GM gives their factory reps way too much power.
I didn't have to go to detroit... I was out there visiting family and I decided to see who I could get in contact with while I was out there. So, I stopped by two days in a row and explained my issues to a few people demanding to speak to someone who could help me but of course no one cares. Thats the loop GM customer service has... ChevyCustServ -->GM Factory Rep -->GMCustServ -->ChevyCustServ. There's no checks and balences. I tried to find a manager or an executive who actually cares about customers but there are none to be found.
Honestly I envy those of you who have had great GM experiences but they showed me a horrible product and especially horrible customer support to back it up. I work for a major manufacturing company as an engineer... IT'S NOT HARD TO MAKE GOOD PRODUCTS WITH GOOD QUALITY!! The only thing you need to do is make the investment to do it and I know that GM is not doing this. If they were really so good they would've gotten rid of some brands, tightened up quality, lessened their platforms, and taken some pay cuts in order to save the company. Instead they got our POS president Obama to bail them out and they still can't get it right. Ford is the only US company that realized this years ago and has therefore taken their financial hits to invest in better products and they are on the rise now because of it.
After this experience I won't be coming back to GM and many people I work and associate with have said the same. And I think that this quarters earnings sheets spell the same story. GM might be able to sqeak by but from where I'm sitting this company needs a complete turn over of it's staff.