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Unless it's something routine like an oil change, the dealership always comes to me, picks up my car, leaves me a loaner (Not a crappy one either.. a new Impala LTZ usually), and brings it back once it's finished. Looks like SOME dealership needs to focus on their customer service!
 

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You know it's funny.. right after I wrote that my OnStar system's turn-by-turn navigation stopped working.. every time I called in they said I was in a "low-bandwidth" area (I was in Boston... not low bandwidth at all..) It happened for a few days.. my car has been in for repairs for two weeks so I haven't been able to try it but when I get it back if it doesn't work the dealership will be fixing it for me.
 
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