The left rear wheel cover on my 2010 1 LT with 8,900 miles had an area about the size of a pencil eraser where the chrome had popped off. Another area on the wheel cover showed that the chrome had "wrinkled" and looked like it was going to come off as well. I don't recall hearing anything like a rock or road debris hitting the wheel.
I stopped by my dealer's service department on Wednesday and made an appointment for an oil change Friday (08/13) and also asked that they take a look at the cover. I just now have returned home from my appointment. What a pleasant surprise I had when they replaced the wheel cover with no questions asked.
I will admit I've had a couple of situations with my cars being damaged or dirtied during service appointments at this dealer. However, I will have to say that overall, I am very pleased with Dieffenbach GM Superstore in Rockingham, NC., especially with Mandy the service advisor, and Camp, the service department manager.
They haven't forgotten my bad experience last year when the mechanic scarred up the leather seat of my LaCrosse by getting in with his cell phone attached to his belt. In fact when I made the appointment on Friday, Mandy verified that I wanted a certain technician do the work and not the one that caused the damage to my car before.
I really wonder just what information they have in their computer as to the temperament or persnickety ways of some of their customers. Anyhow, if there are any GM people perusing this message board regarding customer's issues with their cars, I'll have to give Dieffenbach high marks for this visit.
Mr. Bill
Hamlet, NC