I just picked up our Malibu yesterday from my dealer to fix a MIL code P2097, in which the ECM was updated and both O2 sensors replaced. I also brought up the unresolved problem with loss of residual brake booster vacuum. The answer I was given was that after 5 hours, there was still ample vacuum stored to depress the brake pedal to facilitate a start. Also the tech went to three other new Malibu's on the dealer's lot; apparently all of these had lost their stored vacuum and the brake pedal was hard to depress, just as ours was. The invoice stated that the brake operation was normal. I give up! I can live with this, but obviously it cannot be normal. Whatever happened to the Chevy Customer Service reps that used to monitor our Forum and offer to assist with unresolved problems?
About 2 years ago I contacted them, first by PM, then by email, and then via phone. I related how they seemed by many, including myself, to be ineffective. Their responses were canned and showed no real understanding of the actual issue presented, no evidence of any resolution seemed to be shared, and very few ever reported hearing back from them. I told them that their value and/or effectiveness was determined by what we could see, which was an inconsistent presence and boiler-plate "answers". I felt like what I received was more of the same, since nothing really changed.
Their last post was May 2, 2017 at 16:30... Feeling forgotten now?